Lokesh Nikumbh
Collection
Thane
Summary
To be associated with a professionally managed company and work with my highest potential to achieve the goals of the company. I would like to cherish demanding position that make effective use and upgrades my existing knowledge and skills.
Overview
1824
1824
years of professional experience
4
4
years of post-secondary education
Work History
Sr.Executive– Billing and Collection (SR Resolver)
Reliance Jio Infocom
Ghansoli
04.2017 - 08.2018
- Handling (National HQ) jio Store / Customer/Enterprise/General Trade complaints
- Types of complaints handling
- Recharge Errors (CAF & MNP cancellation request)
- Refund reconciliation (Wrong recharge refund)
- Bill disputes
- Handling 28 state stores complaints (Daily SRs approx
- 125)
- Resolving of customer complaints which were unresolved by a call center agents
- Adherence to a SLA for the resolving of the complaints
- Interaction with IT on cases which requires IT inputs for its resolution
- Preparation of daily MIS for the cases resolved along with the complaint analysis
- Coordinate with Multiple teams for complaint resolution
- Work on SAP & Novelvox.
Team Leader
Softage Pvt Ltd
Ulahasnagar
08.2011 - 02.2012
- Handling a team of people who looks after data entry operations of Vodafone back office
- Handling a team of people to pick up documents from Distributor
- Document management
- Ensuring activation of sim cards within a stipulated time.
Team Leader
Xcellent Computers
Ullhasnagar
06.2012 - 01.2013
- Co-ordinates with the team of 15 Engineers
- Maintaining attrition & absenteeism in the team
- Handling the IT calls of end-user customers on daily basis
- Achieving the cash collection Targets on monthly basis.
Senior Area Collection Manager
Bajaj Finance Ltd
Thane
02.202 - Current
- Handling Personal loan X BKT
- Managing allocation
- Handling RO as well as Field Agency
- Team With 5 Managers currently reporting
- Handling 2 call center along with 8 tele callers
- Handling 17 Single man Filed agencies
- Maintaining ACR
- Taking Follow-up with Manager and Filed team
- Handling multiple Location (Jalgaon,Chandrapur,Gadchiroli & Bhusawal ) Till Date
- Traveling the location as an when required
- Worked in Pune Location From (Aug’18 T0 Aug 22)
- Visiting HUBCON and Agencies At time with FOS on difficulty Cases
- Sharing daily MIS to the team and follow up as per DRR
- Ensuring KPI to be achieve by team
- Agency and Manager Recruitment
- Using Finnone, Indus & BI portal.
Team Leader
Vodafone Mobile Services Limited
Vasai
07.2014 - 04.2017
- Responsible for Bill cycle management of Corporate clients of Vasai Zone
- Handling billing and collection of approx..rs.9 million and count of around 32K
- Responsibility comprises of take care of Bad debt for above base as well
- During LCM are supposed to provide the billing related resolutions to all the clients
- Achievements: Successfully handled given responsibility for 18 months with 100% collection vs
- Billing Target and Bad debt
- Won Bravo awards twice in last 18 months
- Basis on the performance got promoted from agency role to Vikvins’ role.
Team Leader
Effort BPO Services LTD
Turbhe
08.2011 - 02.2012
- Handling team of 25 Agents
- Was handling inbound voice process of Naaptol online shopping portal
- Preparing & maintaining reports of sales on a per day basis
- Motivating agents to achieve daily targets by conducting feedback sessions before starting next day work.
Team Leader
Spanco BPO Services LTD.
Vashi
09.2008 - 07.2011
- Managing and mentoring a team of 20 to 25 customer service agents
- Presently accountable for managing a team of voice based customer service of Reliance GSM Mobile Service
- Queue / Real Time Monitoring – Team/Floor.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
H.S.C -
S.G.M School & College, 2008
Yawal 01.2007 - 06.2008
S.S.C -
S.G.M School & College, 2006
Yawal 01.2005 - 06.2006
Bcom -
ACS College, 2014
Yawal 01.2013 - 06.2014
Skills
MS Office – Word, Excel, Power Point, Internet & E-mail operations
Currentaddress
Sec 25 krishna nagar, Ulhasnagar, Thane, 421004
Languageproficiency
English, Hindi, Marathi
Contactno
7304262040, 9021412737
Personal Information
- Date of Birth: 12/02/89
- Gender: Male
- Marital Status: Married
Disclaimer
I, Lokesh Rajendra Nikumbh, hereby declare that the information provided in this resume is true and to the best of my knowledge
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Sr.Executive– Billing and Collection (SR Resolver)
Reliance Jio Infocom
04.2017 - 08.2018
Team Leader
Vodafone Mobile Services Limited
07.2014 - 04.2017
Bcom -
ACS College, 2014
01.2013 - 06.2014
Team Leader
Xcellent Computers
06.2012 - 01.2013
Team Leader
Softage Pvt Ltd
08.2011 - 02.2012
Team Leader
Effort BPO Services LTD
08.2011 - 02.2012
Team Leader
Spanco BPO Services LTD.
09.2008 - 07.2011
H.S.C -
S.G.M School & College, 2008
01.2007 - 06.2008
S.S.C -
S.G.M School & College, 2006
01.2005 - 06.2006
Senior Area Collection Manager
Bajaj Finance Ltd
02.202 - Current
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