M Neelima
Team Lead
Hyderabad
Summary
Driven by a strong desire to be an integral part of an organization, I am eager to leverage my academic and intellectual aptitude to contribute meaningfully to the company's growth and success. With a focus on personal and professional development, I am committed to continuously expanding my skills and knowledge. Seeking an opportunity to thrive both individually and professionally, I am excited to embark on a journey of growth and achievement within your esteemed organization.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Team Leader
Carelon
08.2022 - 02.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior & Senior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Subject Matter Expert
Vcarve Solutions
05.2021 - 04.2022
- Reviewed, processed, and resolved Medicare claims in compliance with federal and state regulations.
- Investigated claim denials, identified root causes, and implemented corrective actions to ensure accurate resolution.
- Collaborated with cross-functional teams to streamline claim handling procedures and reduce denial rates.
Team Lead
Legato
03.2019 - 10.2020
- Every report is taken care Accurately to make sure Transparency of Data
- Initiated process improvement, helped increase productivity and quality by Brain Storming sessions, Knowledge Pills, Daily Quiz, Burn down plan, Radar Inventory
- Tracking is done rigorously to make sure Team achieve the TAT and also to be on update to their respective cases with updated comments/ stages/ correct processing
- Maintained all the Minutes with the steps and screen shot (Process Over Flow) and shared across the team to help in processing cases
- Audited Live cases for Account Structure and CI to improve the Quality Score
- Multitasking in done while doing Production, Quality check, Auditing, Tracking of Inventory for CI & AS Projects
- Completed Multiple Projects with in TAT
- Leading SITE level initiatives – People engagements
Sr. Associate & Team Lead
Sutherland Global Services
07.2012 - 01.2019
- Worked as Senior Associates
- Following upon the denied claims/ finding the trends
- Maintaining daily Attendance report/Leave Tracker/Cab delays'/Late logins reports
- Taking care of complete Appeals Process
- Mentoring the New Folks and make them work Individually
- Prepare a Trackers to help the team for the smooth process flow
- Identifying global issues and escalating the client/Supervisor intervention related issues related to it
- Conducting the Team Huddles on every day basis, Checking batches on every day basis
- Monitoring and check self for Team Performance and Quality
- Checking and analyzing TAT for all processes of the Practice
- Feedback to team to enhance skills and efficiency, Assigning Team members for Performance enhancement
- Measuring efficiency and Productivity of all the FTE
- Communication to client, feedback to team, Report statistics and health of practice on weekly and monthly basis
- Preparing and analyzing the dashboard reporting of the practice on weekly basis to the client
- Weekly and Monthly One-on-One with team to check the pulse within Team which would help in keeping a tab on Attrition and Leaves
- Identifying bottom performers and checking their training needs for performance improvement
- Weekly and Monthly review of the process with the client, Preparing Month End reports and Month start reports
Process Associate
Inventurus Knowledge Solutions
05.2011 - 06.2012
- Worked as a Process Associate (Accounts Receivable)
- Following upon the denied claims
- Following upon the greater than 90 days accounts
- Maintaining the daily & monthly Production Count of the team
Investment Advisor
Way2Wealth Pvt ltd
09.2006 - 09.2007
- Managed the administration and processing of HDFC and ICICI Lombard insurance policies, ensuring compliance with company standards and regulatory guidelines.
- Assisted clients in understanding policy terms, coverage options, and claim processes to enhance customer satisfaction
- Coordinated with internal teams to resolve policy-related issues efficiently and accurately.
- Maintained thorough documentation and records to support claims, renewals, and customer queries.
Education
Master of Business Administration -
Karnataka University
01.2004 - 01.2006
Bachelor of Commerce - computers
Osmania University
01.2000 - 01.2003
Intermediate - CEC
Broad of Secondary Education
01.1998 - 01.2000
Secondary school - undefined
Board of Secondary Education
Skills
- DOS Operating System Experience
- Experienced with Windows 98 OS
- Experienced in Windows XP Environment
- Microsoft Office Proficiency
- Tally
- Wings
- Focus
Software Knowledge
Ms-Dos, Windows98, Windows XP, Ms-Office, Tally, Wings, Focus, Ex-generation, Sales Force, Compass, Database Applications, BPM, WGS, IDX, ETM, Criterions, Smart Rev.
Personal Information
- Father's Name: M. Venkatesham
- Date of Birth: 04/16/83
- Nationality: Indian
Timeline
Team Leader
Carelon
08.2022 - 02.2025
Subject Matter Expert
Vcarve Solutions
05.2021 - 04.2022
Team Lead
Legato
03.2019 - 10.2020
Sr. Associate & Team Lead
Sutherland Global Services
07.2012 - 01.2019
Process Associate
Inventurus Knowledge Solutions
05.2011 - 06.2012
Investment Advisor
Way2Wealth Pvt ltd
09.2006 - 09.2007
Master of Business Administration -
Karnataka University
01.2004 - 01.2006
Bachelor of Commerce - computers
Osmania University
01.2000 - 01.2003
Intermediate - CEC
Broad of Secondary Education
01.1998 - 01.2000
Secondary school - undefined
Board of Secondary Education
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