Madhavi Borgaonkar

Serving as the global face of the India ID team, I lead efforts in:

• New Product Development: Driving strategic decisions, creating PoCs, and piloting innovative solutions to meet evolving learning needs.
• Stakeholder Collaboration: Partnering with global stakeholders to analyze feedback, leverage NPS data, and recommend adaptive learning approaches, including blended and micro-learning.
• Team Leadership: Enhancing team performance through targeted up-skilling, quality monitoring, and fostering a culture of peer learning and innovation.
• Operational Excellence: Ensuring seamless deliveries with uncompromised quality, conducting RCA, implementing CAPA, and driving high ROI.
• Innovation and AI Integration: Encouraging AI-driven learning strategies and modernizing existing product lines to align with global standards.

My approach ensures strategic alignment, stakeholder satisfaction, and impactful learner outcomes globally.

Successfully delivered impactful solutions across training and development. In this role, my key contributions included:

• Transitioning and Modernizing Training: Successfully converted instructor-led trainings (ILTs) to engaging online modules, integrating product updates and curating strategic learning paths that combine courses and assessments for maximum learner impact.
• Content Strategy and Development: Defined content standards, onboarded advanced tools, implemented Agile methodologies, and created interactive and adaptive designs, including microlearning and blended learning, to cater to diverse learner profiles.
• Stakeholder Collaboration and Feedback Integration: Partnered with SMEs and trainers to align course objectives with business needs, established mechanisms to incorporate customer feedback, and ensured continuous course improvement through analytics and LMS reporting.
• Team Leadership and Up-skilling: Trained teams on Bloom’s Taxonomy, blended learning strategies, and tools like Articulate Suite and ScreenFlow, fostering excellence and maintaining high-quality content delivery standards.
• Operational Excellence and Innovation: Managed the LMS, ensured quality checks, utilized training analytics, and established engaging design standards to support audio, visual, and kinesthetic learners, driving global training success.

Partnered with clients across diverse industries, including BFSI, petroleum, medicine, hospitality, and technology, delivering impactful solutions. Key accomplishments include:

• LMS Implementation and Optimization: Designed efficient procedures for participant registration, training schedules, and communication workflows using LMS features. Enhanced LMS dashboards for trainers, participants, and administrators to improve usability and training outcomes.
• Training Strategy and Content Transformation: Collaborated with stakeholders to analyze raw content, define course delivery strategies, and recommend instructional design approaches. Provided actionable insights to convert classroom training into effective web-based modules with scenario-based assessments and quizzes.
• Content Design and Development: Developed and reviewed storyboards and courses across multiple levels using tools like Articulate Storyline and Rise. Created logical content structures, including ToCs, case studies, and reference guides, to ensure seamless learner engagement.
• Stakeholder Collaboration and Feedback Integration: Worked closely with clients to analyze LMS reports and feedback, refining training implementation methods and aligning course objectives with organizational goals.
• Leadership and Quality Assurance: Guided internal teams in storyboard creation and course finalization, ensuring quality standards were met. Supported effective course delivery through structured timelines, innovative design approaches, and consistent reviews.

As a seasoned leader in digital learning and instructional design with 10+ years of experience, my key contributions at Mojo Networks include:

• Comprehensive Training Management: Led the complete training lifecycle, including content development, budget planning, and delivery of application-based product training for global audiences.
• Innovative Learning Solutions: Designed and delivered ILTs, e-learning modules, simulations, and lab sessions, leveraging modern tools and learner-centric strategies to enhance engagement and application.
• Stakeholder Collaboration and Quality Assurance: Partnered with SMEs and stakeholders for timely project delivery while mentoring teams to maintain high-quality outputs and supporting certification promotions.

As part of the Infosys Consulting Group, I led end-to-end training lifecycle management, delivering impactful solutions tailored to client needs. Key responsibilities included:

• Content Development and Delivery: Created and developed a wide range of deliverables including ILTs, WBTs, videos, job aids, simulations, and assessments using tools like MS Office, Captivate, Storyline, and Camtasia.
• Quality Assurance and Reviews: Ensured SCORM-compliant content, reviewed deliverables for standardization, and incorporated SME feedback to refine content and meet client expectations.
• Client Support: Assisted clients in designing learning paths and user profiles for LMS, ensuring seamless training experiences for participants.

As a part of a company focusing on Learning and Development in corporate and education sector, my role included:

• Strategic Training Design and Delivery: Developed instructional design maps, content, and assessments for corporate and education sector training, delivering both online and classroom sessions. Tailored programs to client needs and facilitated training effectiveness through live case applications.
• Assessment and Needs Analysis: Utilized psychometric and biometric tools to assess aptitude, analyze training needs through stakeholder interactions and LMS data, and aligned training schedules with results for targeted learning interventions.
• Project Management and Evaluation: Managed LMS user assignments, training schedules, logistical arrangements, budgeting, and vendor relationships, ensuring high-quality program execution and continuous improvement through feedback-driven evaluations.

At Sakal, the largest independently owned media business in Maharashtra, the tasks in this role included managing training budgets across locations, conducting assessments and surveys to identify training needs, and creating a comprehensive training calendar. Responsibilities also included developing content for behavioral and soft skill training, reviewing external training materials, and monitoring training effectiveness. Additionally, training dashboards and reports were prepared, incorporating employee feedback, and linking training activities to the Performance Management System for performance tracking and continuous improvement.

At CATS Academy, a management consultancy specializing in Sales & Marketing, HR, and Business Process Enhancement, the tasks in this role included developing modules and activities for assessment centers and competency mapping. Responsibilities also included content development for flagship programs, coordinating leadership interventions with global partners, analyzing training needs, and preparing training calendars. Additionally, end-to-end management of training programs, logistics, and materials, along with conducting workshops on leadership, goal setting, time management, and communication skills, were key aspects of the role.

The tasks in this role included strategically managing the training calendar, coordinating with stakeholders for internal and external programs, developing engaging content, and delivering impactful induction, soft skills, and process training. Additionally, responsibilities included evaluating training effectiveness and maintaining comprehensive training manuals.