Madhu Sippy
Retail Banking Operations
Mumbai
Summary
Strategic-thinking professional with a proven track record of driving business growth to consistently exceed expectations. Demonstrated expertise in retail banking, coupled with a talent for coaching and mentoring. Seasoned executive with 21 years of experience in business development and strategic planning, adept at implementing improvements to optimize efficiency in business operations. Highly skilled in process optimization and cross-functional collaboration, ensuring seamless coordination across teams for enhanced productivity.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
3
3
Languages
Work History
SVP- Head Branch Planning and Key Initiatives
Axis Bank
Mumbai
10.2023 - Current
- Identified opportunities to improve business process flows and productivity.
- Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
- Revamped sales strategies to increase customer acquisition rates while maintaining strong profit margins.
- Influenced organizational change initiatives that resulted in significant improvements in workplace efficiency and employee satisfaction.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Presented and discussed strategy and initiative progress with senior business leaders.
- Developed, coached and provided feedback to top-performing teams using strong leadership and analytical thinking skills.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Networked with customers, prospects and partners at conferences and trade shows.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Represented organization at industry conferences and events.
- Formulated and executed strategic initiatives to improve product offerings.
- Strengthened relationships with key stakeholders, fostering trust and collaboration across the organization.
SVP - Cross Sales Private Banking
Axis Bank
Mumbai
07.2022 - 09.2023
- Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
- Oversaw business-wide changes to modernize procedures and organization.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Maintained Transfer Pricing on All Assets to ensure right pricing
Deputy Vice President
Axis Bank
Mumbai
06.2017 - 04.2022
- Preparing Synopsis of Internal Audit reports, ensuring timely follow up for closure of reports, conducting branch and currency Chest audits, maintaining Master data of Audits conducted, timely closure of audit reports, ensuring adherence to ISO Processes and Standards
Assistant Vice President Operations
Axis Bank
Mumbai
03.2009 - 07.2011
- 1) Achievement of insurance targets, CASA, mutual funds, Demat accounts, 2) Ensure KYC guidelines as per RBI directives are fulfilled 3) Scrutinize AML transactions for conformance with risk profile of customers & file suspicious transaction report 4) Day to day management of branch related activities
- 5) Responsible for individual and team target consistently
- 6) Customer relationship management and grievance management
- 7) Following internal processes as per internal standard of bank and RBI 8) Ensure account opening TAT is adhered to
Manager Operations
Axis Bank
Mumbai
04.2007 - 03.2009
- 1) To cross sell target if insurance, CASA, SIP, mutual funds and other investments products
- 2) Monitoring of loan accounts like CC, OD and ensuring insurance cover, mortgage and hypothecation etc are fulfilled
- 3) Online reporting of loan accounts and Capital adequacy ratio
- 4) Back up of branch operation head
Deputy Branch Manager
Axis Bank
Mumbai
11.2003 - 03.2007
- 1) Handling of payouts of shares from individual to broker accounts
- 2) Handling transaction of NSDL and CDSL 3) ATM tally and reconciliation 4) Customer relationship management
Education
MBA/PGDM -
Mumbai University
Mumbai 01.2001 - 07.2002
BBA -
Mumbai University
Mumbai 11.2003 - 07.2001
Post Graduate Diploma - Marketing
NMIMS
Mumbai 07.2018 - 07.2020
Skills
communication skills
collaboration
kyc
rbi reporting
complaint handling
customer service
cross selling
trade finance operations
training
project management
retail banking
key initiatives
Process improvements
Customer support
Policies and procedures
Operational leadership
Performance improvement
Operations oversight
Relationship and team building
Stakeholder engagement
Problem-solving
Negotiation
Process improvement
Cross-functional collaboration
Change and growth management
Certification
Learning Passport - Curating Personalized Learning Journey for Branch Head, Cluster Head and Private Bankers
Sociallink
https://www.linkedin.com/in/madhusippy
Totalworkexperience
21 Years 0 Month
Timeline
SVP- Head Branch Planning and Key Initiatives
Axis Bank
10.2023 - Current
SVP - Cross Sales Private Banking
Axis Bank
07.2022 - 09.2023
Post Graduate Diploma - Marketing
NMIMS
07.2018 - 07.2020
Deputy Vice President
Axis Bank
06.2017 - 04.2022
Assistant Vice President Operations
Axis Bank
03.2009 - 07.2011
Manager Operations
Axis Bank
04.2007 - 03.2009
Deputy Branch Manager
Axis Bank
11.2003 - 03.2007
BBA -
Mumbai University
11.2003 - 07.2001
MBA/PGDM -
Mumbai University
01.2001 - 07.2002
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