Madhumita Patra

Senior Consultant Specialist

HSBC

07.2006 - Current

Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
Prioritized projects and project tasks depending upon key milestones and deadline dates.
Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
Collaborated with internal teams to develop customized solutions that addressed unique client needs.
Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
Identified key areas in need of improvement and implemented plans to rectify issues.
Exceeded customer requirements with accurate and deliverable solutions.
Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
Streamlined project management processes, improving efficiency and reducing overall costs.
Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
Evaluated clients' needs and created plan of action to provide solutions.
Developed custom solutions based upon clients' strict requirements.
Collaborated with teams to define, strategize, and implement marketing and web strategies.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Helped meet changing demands by recommending improvements to business systems or procedures.
Evaluated staff performance and provided coaching to address inefficiencies.
Created and managed project plans, timelines and budgets.
Conducted regular reviews of operations and identified areas for improvement.
Developed effective improvement plans in alignment with goals and specifications.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Devised and implemented processes and procedures to streamline operations.
Collaborated with cross-functional teams to achieve project goals on time and within budget.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Championed the adoption of new software tools that streamlined workflows across multiple departments.
Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Designed employee recognition program that improved morale and reduced turnover.

Summary

Overview

Work History

Senior Consultant Specialist

Education

B.E - Computer Science & Engineering

Skills

Certification

Timeline

Senior Consultant Specialist

B.E - Computer Science & Engineering

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