Madhuparna Mondal
MUMBAI
Summary
Results-oriented Team Lead and Business Analyst with over 4 years of experience in eCommerce and retail technology solutions, recently promoted for exceptional performance. Expertise in leading cross-functional teams, optimizing processes, and managing stakeholders, consistently delivering measurable improvements in user engagement and operational efficiency. Proficient in requirements gathering, process optimization, AI-powered personalization, and Agile methodologies, with a strong focus on driving strategic initiatives. Eager to leverage leadership skills and business analysis acumen in a challenging role that fosters significant business impact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Lead - Business Analyst
ETP International
06.2024 - Current
- Requirements Gathering: Ecommerce checkout/inventory workflows were defined using flowcharts, use cases, improving customer experience.
- Process Analysis: Order fulfillment, payment flows were analyzed; APIs integrated, increasing transaction speed.
- Documentation: BRDs, FRDs, data flow diagrams were created with Lucidchart, reducing development time.
- Compliance: GDPR compliance was ensured; order processing optimized, achieving zero incidents.
- Testing: Ecommerce features were tested using Postman, JIRA, reducing defects , enhancing reliability.
- Collaboration: UI/UX collaboration was led; customer workflows optimized, increasing digital engagement.
- AI Integration: AI personalization was driven; BRD, test cases created, boosting approval rates.
- Led cross-functional teams to analyze business requirements and develop solutions.
- Facilitated stakeholder meetings to gather insights and align project objectives.
RF Engineer
Tech Mahindra
10.2023 - 06.2024
- Network Diagnostics & KPI Analysis: Network diagnostics were performed; KPI analysis was conducted using NOVA RAN; RF parameters were optimized, achieving customer satisfaction.
- SLA Management & Incident Workflow: SLA-bound operations were managed via Helix; incident workflows were developed with process mapping, reducing downtime, enhancing network reliability.
- Operational Dashboards & Metrics Development: Operational dashboards, performance metrics were designed using Excel; strategic decisions were enabled, improving network capacity planning, RF optimization.
- Network Coverage & Visualization Enhancement: Network coverage analytics were enhanced using Metricell; reporting was streamlined, boosting efficiency, supporting seamless 5G deployments.
- Conducted troubleshooting for RF communication systems, enhancing reliability and signal integrity.
Product Analyst
Anchanto
10.2020 - 10.2023
- CRM Analytics & Strategy: CRM analytics were applied using Salesforce, Excel; strategic insights were delivered, enhancing APAC ecommerce retention via personalization.
- Requirement Documentation: BRDs, FRDs for ecommerce CRM features were developed; technical requirements were aligned using JIRA, Confluence for clear product specifications.
- Cross-Functional Collaboration: Collaboration with Sales, Marketing, Technology teams was facilitated; workshops were conducted, improving ecommerce project delivery through alignment.
- Workflow Optimization: OMS workflows were optimized via gap analysis, Lucidchart; bottlenecks were resolved, boosting ecommerce processing efficiency.
- Client Experience Enhancement: Client satisfaction was enhanced with tailored OMS demonstrations using Figma.
- Collaborated with cross-functional teams to optimize product features and functionalities.
Education
MBA - Information Technology
Symbiosis Institute Of Computer Studies And Research, Symbiosis International University
Pune, Maharashtra06.2019
Bachelor of Engineering - Electronics and Telecommunications
Xavier Institute of Engineering, Mumbai, Mumbai University
Mumbai, Maharashtra06.2014
Skills
- Requirements Gathering & Elicitation
- Process Optimization & Workflow Definition
- Stakeholder Management & Communication
- Business Requirements Documentation (BRD)
- Functional Requirements Documentation (FRD)
- Agile/Scrum Methodologies
- Cross-functional Team Leadership
- Data Analysis & KPI Development
- User Story Creation & Management
- Customer Journey Mapping & Analysis
- Testing & Validation (SIT/UAT)
- E-commerce Platforms
- AI-powered Personalization
- Software development life cycle
- Power BI
- MySQL
- JIRA
- Postman
- Lucidchart
- MS Office Suite
- Functional specifications
Accomplishments
- Delivered comprehensive business analysis for complex ecommerce and retail technology solutions, ensuring accurate requirement capture and stakeholder alignment across multiple enterprise projects
- Led business process improvement initiatives that streamlined operational workflows, eliminated bottlenecks, and enhanced system integration capabilities
- Translated business needs into actionable technical specifications, enabling successful implementation of AI-powered personalization features and workflow automation solutions
- Built strong stakeholder relationships through effective communication, requirement workshops, and solution demonstrations, contributing to high client satisfaction and retention rates
Certification
- AI Certification earned; enhanced SQL and ecommerce data analysis.
- Agile Certification attained; strengthened Scrum for ecommerce projects.
- MySQL Certification achieved; improved ecommerce database management.
- JIRA Certification completed; streamlined ecommerce project collaboration.
- Business Analyst Certification was earned; process management, ecommerce efficiency, business outcomes were enhanced.
Language
English (Professional)
Hindi (Native)
Bengali (Native)
Timeline
Team Lead - Business Analyst
ETP International
06.2024 - Current
RF Engineer
Tech Mahindra
10.2023 - 06.2024
Product Analyst
Anchanto
10.2020 - 10.2023
Bachelor of Engineering - Electronics and Telecommunications
Xavier Institute of Engineering, Mumbai, Mumbai University
MBA - Information Technology
Symbiosis Institute Of Computer Studies And Research, Symbiosis International University
PUBLICATION
Research Publication - "WiMAX-Based Metamaterial Antenna" - Demonstrated analytical and research skills.
HOBBIES
- Singing
- Dancing
- Internet Surfing
- Travelling
- Movies
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