Harsh Wadher
Senior Project Manager
Pune
Summary
Enthusiastic Operations manager with 11 years of leadership & managerial experience & 13 years of overall experience in customer-centered work environment. Proven history of achieving client SLA's & targets by monitoring employee performance and coaching staff on effective productive methods. Skilled in solving complicated issues and making proactive operational changes by suggesting way forward plans & effective change management techniques.
Overview
14
14
years of professional experience
2019
2019
years of post-secondary education
2
2
Certifications
Work History
Senior Project Manager
S G Analytics
09.2021 - Current
- Managing a team of currently 150 members that increased from 30
- Played a pivotal role in gaining business worth 40 FTE for a different business group
- Act as the central point of coordination for the Transformation Office.
- Develop and maintain project plans, trackers, and FMEA logs (Failure Mode and Effects Analysis).
- Prepare and distribute regular project status reports and management information dashboards.
- Organize and moderate governance meetings, including steering committees and project review boards.
- Identify, escalate, and track risks and issues, ensuring appropriate ownership and resolution.
- Support project teams with issue triage, prioritization, and resolution by engaging the right stakeholders.
- Ensure consistent application of project management standards, templates, and tools across initiatives.
- Facilitate cross-team collaboration and dependency management.
- Create and own the preparation of business cases, benefits tracking, and post-implementation reviews.
- Provide ad-hoc project support and analysis as required.
Manager
WhitejatJr
06.2020 - 08.2021
- Handling a span of 120 employees
- To develop & monitor performance matrix by maintaining a balance between quantity & quality
- To partner with quality & training teams for process improvements & implement tools to improve existing practices
- Helped the department launch a new curriculum successfully by tracking data, motivating the team to exceed their targets regularly & adapt to changing business requirements
- Handled transition process by working with technical & data team for smooth data migration activity
- Provided speedy resolutions by adapting a data centric approach
- Involve in stakeholder management, resource planning, training & process ramp up activities
- To identify gaps, prepare SOP, implement recommended changes & track its progress
- Worked with technical team to develop system, recommend required changes & test the updates before major system upgrades
- To conduct weekly review meetings with the team & higher management to discuss areas of improvements
- To develop strategies eliminating any gaps across teams working in synchronization for a common goal
- Conducting interviews for hiring new resources
- To work with higher management & other departments for business process set up
Team Lead/Sr. Analyst
Aranca (Mumbai) PVT LTD
12.2018 - 06.2020
- Handling a team of researchers and data auditors to ensure client deliverable are met on a weekly and monthly basis
- To monitor SLA requirements Vs delivery on a daily basis to ensure all requirements are fulfilled
- Conducting interviews for hiring new resources
- To implement improvements via lean six sigma practices
- Communicating with client for process updates and workflow requirements
- Preparing and presenting performance dashboards for a review with higher management
- Discussing possible process improvements with client and incorporating changes that can help the team save time and effort
- To handle additional projects within existing capacity
- Plan and implement improvements to internal systems or processes
- Participate in carrier management processes, such as selection, qualification, or performance evaluation
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
Team Lead
Altisource business Solutions PVT LTD
12.2012 - 12.2018
- Resolving complaints received on charged off mortgage loans.
- Reviewing and reporting complaints to client
- To ensure they achieve their Quality and production targets on a monthly basis
- Coaching new trainees during their On Job training phase.
- Coaching and guiding team members to achieve quality and productivity targets on regular basis
- Coordinating with client for any procedural change and to highlight any challenges and possible process improvements
- Ensuring Client requirements are met on time and planning work volume for the entire week
- Coordinating with internal departments and client to ensure there are no process gaps
Sr. Associate
WIPRO BPO
04.2011 - 11.2012
- Working for Chat process to resolve passengers’ online issues like baggage delay, flight times, schedules change, lost account information and make online reservation
- Assisting customers with payments on their auto finance and obtain information of their accounts
Education
MBA - Operations
ICFAI, Tripura University
B. Com - Commerce
Mumbai University
H.S.C - undefined
Shri D.J. Doshi Gurukul Jr. College of Commerce
S.S.C - undefined
St. Pius X high school
Skills
- Client handling
- Project Management
- Workflow Management
- SLA fulfillment & monitoring
- People management
- Stakeholder communication
- Employee performance evaluations
- Business planning
Accomplishments
- Managed a team of exponentially expanding team, from 30 grown to 150 team members.
- Played a pivotal role in gaining business worth 40 FTE for a different business group.
- Recognized by CEO of Whitehatjr for outstanding performance & data management during major transition phase.
- Awarded best employee of the year for a department in Aranca for the year 2019.
- Awarded mid-year appraisal in Altisource as a result of team performance and initiatives taken for overall process improvement.
- Handled multiple projects successfully while working with Whitehatjr, Aranca & Altisource within existing capacity.
- Used Microsoft Excel & google sheets to develop several performance summary reports, dashboards & fulfill work flow management requirements.
Certification
Prince2 (7th Version) Project Management certification
Timeline
LEAN certification
08-2024
Prince2 (7th Version) Project Management certification
01-2024
Senior Project Manager
S G Analytics
09.2021 - Current
Manager
WhitejatJr
06.2020 - 08.2021
Team Lead/Sr. Analyst
Aranca (Mumbai) PVT LTD
12.2018 - 06.2020
Team Lead
Altisource business Solutions PVT LTD
12.2012 - 12.2018
Sr. Associate
WIPRO BPO
04.2011 - 11.2012
B. Com - Commerce
Mumbai University
H.S.C - undefined
Shri D.J. Doshi Gurukul Jr. College of Commerce
S.S.C - undefined
St. Pius X high school
MBA - Operations
ICFAI, Tripura University
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