Ma. Fe Joan AmitKumar Singh
Mumbai
Summary
To seek and maintain full-time position that provide ample opportunity to utilize my experience, skills and education to contribute towards employer objectives, success and also rewards innovation.
As a cabin stewardess, I had an opportunity to explore and experience dealing with guests of different nationalities regarding their concerns of holidays.
A hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals. Organized and dependable, successful at managing multiple priorities with a positive attitude. most of all, the willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Relations Executive
The Regenza by Tunga
10.2012 - 05.2013
- Guarantees the comfort, safety and satisfaction of patrons at the hotel
- She commonly assists the hotel manager/Front Office Manager in supervising employees in the areas of administration, housekeeping and customer service
- If problems or concerns regarding guest accommodations or service arise, she is expected to address and resolve them with charm and professionalism
- In addition to staff supervision and customer service, a guest relations executive is required to give her personal attention to guests designated as dignitaries by her superiors
- This requires her to make personal contact with these guests at least once a day during their stay and to personally inspect their rooms on a daily basis to make sure they are well stocked and in pristine condition
- She is expected to have a clear understanding of all hotel policies and procedures, including those related to hotel safety and evacuation procedures
- A guest relations executive typically prepares daily, weekly and monthly reports for review by the hotel manager, general manager and other executives.
Cabin Stewardess
Five Star Marine Services Corporation,
10.2012 - 07.2013
- Facilitated smooth embarkation and disembarkation processes for guests by preparing cabins according to established timelines and protocols.
- Demonstrated attention to detail by identifying maintenance needs and reporting them to the appropriate department promptly.
- Addressed guest inquiries courteously, promptly resolving issues or escalating concerns to supervisors when necessary.
Cabin Stewardess
North Sea Marine Services Corp.
01.2006 - 06.2010
Cabin Stewardess
Magsaysay Maritime Corporation
05.2003 - 03.2005
Education
Certification Course: Pre - Primary Teacher - ECCED
Safal Teachers Academy - Brahmand, Thane
Brahmand, Thane, India09.2020
Bachelor of Tourism under Business Administration -
Polytechnic University of the Philippines
04.2002
Skills
- Strong Work Ethic
- Proactive attitude
- Team player attitude
- Detail-oriented mindset
Certification
- Basic Safety Course- Magsaysay Training Center
- Crowd Management- Seatech Maritime Training Center
- Bar Waiter Course - M/S. Artania
- Serving Guests
- Delivering Drinks to Guests
- Charging with PDA and POS System
- Cocktail Standard
- Coffee Standard
Roles And Responsibilities
Guarantees the comfort, safety and satisfaction of patrons at the hotel. She commonly assists the hotel manager/Front Office Manager in supervising employees in the areas of administration, housekeeping and customer service. If problems or concerns regarding guest accommodations or service arise, she is expected to address and resolve them with charm and professionalism. In addition to staff supervision and customer service, a guest relations executive is required to give her personal attention to guests designated as dignitaries by her superiors. This requires her to make personal contact with these guests at least once a day during their stay and to personally inspect their rooms on a daily basis to make sure they are well stocked and in pristine condition. She is expected to have a clear understanding of all hotel policies and procedures, including those related to hotel safety and evacuation procedures. A guest relations executive typically prepares daily, weekly and monthly reports for review by the hotel manager, general manager and other executives. Both Guest Relations Executive and Cabin Stewardess share almost the same mission when it comes to work however, they differ in responsibilities and report to a different head of department.
Nameofspouse
Amitkumar Yogendra Singh
Mother'sname
Jolinda Tolentino
Personal Information
- Place of Birth: Manila
- Height: 5'5 1/2"
- Weight: 113lbs
- Citizenship: Filipino OCI residing in India
- Date of Birth: 10/27/81
Father'sname
Felipe Tolentino
Training
- Internship - Pre - Primary Teacher
Millennium Star Kids - Brahmand, Thane, India
2019-08 to 2020-08
· Design a didactic and creative program specialized for preschool children
· Use a variety of different educational techniques
(for example storytelling, playing games, media presentations etc.) to teach children
· Look after each child and help them build social
competencies and self-esteem
· Inspire children to communicate with each other in
a friendly manner
· Provide example in peaceful resolving of arguments
· Monitor children’s interactions and nurture
cooperation and sharing
· Oversee children in order to make sure they are safe
· Cooperate with other teachers and administration
staff
· Adhere with all relevant health and safety standards
- Global Connect Reservations Inc.,
11/01/01 - 01/02/02
Telemarketer, Make calls to travel agencies regarding tour package updates and hotel arrangements.
- Prime Orienteer Management,
1999 - 2000,
Tour Guide, Provides relevant information about different places in Metro Manila and nearby provinces.
- Parisian Travel and Tours,
Reservations Officer, Accepts booking reservations locally and internationally.
Languages
English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Timeline
Guest Relations Executive
The Regenza by Tunga
10.2012 - 05.2013
Cabin Stewardess
Five Star Marine Services Corporation,
10.2012 - 07.2013
Cabin Stewardess
North Sea Marine Services Corp.
01.2006 - 06.2010
Cabin Stewardess
Magsaysay Maritime Corporation
05.2003 - 03.2005
Certification Course: Pre - Primary Teacher - ECCED
Safal Teachers Academy - Brahmand, Thane
Bachelor of Tourism under Business Administration -
Polytechnic University of the Philippines
- Basic Safety Course- Magsaysay Training Center
- Crowd Management- Seatech Maritime Training Center
- Bar Waiter Course - M/S. Artania
- Serving Guests
- Delivering Drinks to Guests
- Charging with PDA and POS System
- Cocktail Standard
- Coffee Standard
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