Mahendra Mhaske
Pune
Summary
Google project in service desk System Engineer with 3.5 years of experience providing technical support, troubleshooting hardware/software issues, and managing Chromebook, chromeOS.
Overview
3
3
years of professional experience
2
2
Certificates
3
3
Languages
Work History
System Engineer - L2
VDA InfoSolutions Pvt. Ltd.
01.2023 - Current
- Client: Cognizant Technology Solutions Pune
- Hardware: Troubleshooting and Maintenance of Hardware Devices and Software
- Handling a site with more than 120+ projects with the team of 11 engineers in 3 shifts for day-to-day activities.
- Presenting Pending Dump (Aging) Report Daily IN DOR call.
- Handling Alphabet IT support DL and replying mail.
- Provide google support, resolving hardware/Chromebook issues.
- Handling the ServiceNow ticketing tool. SLA management. Configured and maintained company hardware, software, and network infrastructure, ensuring optimal performance and security. Implemented a ticketing system (ServiceNow) to streamline support requests, reducing resolution time by 25%.Work on define SLA as per customer to resolve the ticket.
- Install certificate & configure OS, applications, and user security photo updates with google team.
- Taking Chromebook in company Domain
- Effectively respond to Monitoring alerts, incident tickets
- Daily call logging with DELL / HP vendor
- Daily follow-up on the case ID with the vendor, more than aging escalating with the vendor.
- Daily track on resolved cases with the part and all details.
Education
BBA(CA) - Computer Application
Savitribai Phule Pune University
01-2022
Skills
Hardware & ChromeOS Troubleshooting
Chromebook/chromeOS
Coordination with google team for login related issue
Chromebook certificates Installation and troubleshooting
Provide TechStop team Support, remote Support, coordination with user and seniors
Ticketing Service Now Portal
Rooming access
Incident management
Hardware configuration
Certification
- CCNA
Timeline
System Engineer - L2
VDA InfoSolutions Pvt. Ltd.
01.2023 - Current
BBA(CA) - Computer Application
Savitribai Phule Pune University
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
ADDITIONAL INFORMATION
- Available for on-call support.
- Strong customer service and problem-solving skills.