Mahesh Bhale

Station Operations Coordinator - Coordination with Flight Officer, Dispatcher, Load planner, and Crew Scheduling for Flight Operations. Also coordinate with Ground Service Department, AME, Fueler, AOCC, and ATC for smooth ground operations.

• Ramp Agent - Supervision of ramp operations. Ensure accurate and timely loading, unloading of baggage, cargo, and fuel.
• Proficient in United Airlines reservation systems (SHARES, AERO, JET).
• Security - Conduct document verification to ensure customers are in possession of valid tickets and travel documentation for their intended destination.
• Monitoring anti-sabotage check pre-boarding. Monitor secondary ladder point security check mandated by Transportation Security Administration (USA) for US carriers
• Ground Security Coordinator coordinates security-related issues for assigned flights on behalf of aircraft operator and assist local security, as applicable, in mitigation and resolution of security incidents.
• Handling irregular operations like flight cancellations and delays by reissuing tickets, accommodating customers on other airlines.
• Boarding gate management - Meet flight on arrival, handle gate-related issues, and address passenger concerns. Coordinate passenger boarding, gate changes, and flight departures. Ensure compliance with regulations to achieve on-time performance.
• TSSR Preparer - Preparing total station sales report for the day and finalizing.

• Promoted positive work environment through open communication channels, fostering team collaboration.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Maintained high level of professionalism when interacting with customers, ensuring positive experiences.