Mahesh Kumar

LINKEDIN: www.linkedin.com/in/maheshkumar-77943913a

CODECHEF: www.codechef.com/users/striver_mahesh

ServiceNow Developer and Consultant with 7 years of hands-on experience delivering scalable, efficient solutions across key ServiceNow modules including Customer Service Management (CSM), IT Service Management (ITSM), Field Service Management (FSM), and ITOM – Event Management. Adept at developing custom applications, implementing complex integrations (inbound, outbound, and e-bonding), and automating processes using Flow Designer and workflows. Proficient in configuring Service Portal with a focus on out-of-the-box (OOB) components and minimal customization.

An active contributor to the ServiceNow Community with over 50 accepted solutions and 100+ kudos received, recognized as a ServiceNow Community Rising Star in 2022 and 2024 for impactful scripting contributions and knowledge sharing. Demonstrates a strong commitment to platform excellence, collaboration, and continuous learning.

• Certified System Administrator
• Certified Implementation Specialist – CSM
• Suite Certification - CSM Professional
• Micro Certification - Flow Designer
• Micro Certification - Predictive Intelligence
• Micro Certification - Virtual Agent
• Micro Certification - Platform Analytics

• Certificate of Appreciation (Issued by Infosys Ltd - Jan 2019)
• Certificate of Appreciation (Issued by Infosys Ltd - Jan 2020)
• Action Hero Reward (Issued by Cloudaction - Jun 2021)
• A-B-C-D (Above & Beyond Call of Duty) (Issued by Cloudaction - Sept 2021)
• Action Hero Reward (Issued by Cloudaction - Sept 2023)