Maitreyee Desai
Lead Business Analyst
Pune
Summary
Dynamic quantitative and qualitative professional with over 11 years of experience driving strategic decisions in IT and product development, enhancing customer service, and executing organizational realignment and process reengineering initiatives. Strong analytical mindset and deep understanding of data research methodologies, including data capture, curation, manipulation, and visualization. Expertise in creating impactful dashboards and scorecards using Tableau and Power BI, complemented by proficiency in Salesforce and SAP tools. Extensive knowledge of the Software Development Lifecycle (SDLC) with a focus on Agile methodology—Scrum—enables delivery of actionable insights and business intelligence to optimize operations and support strategic management across business units.
Overview
11
11
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Lead Business Analyst
Synechron
03.2024 - Current
- Working with HSBC as the client on the IEO – Global Change Visualisation (GCV) project, delivering organization-wide reporting solutions for strategic decision-making and performance analysis.
- Supporting the development and enhancement of GCV, a centralized QlikView reporting suite designed to provide simplified visibility into initiatives, financials, risks, and other key organizational metrics across the enterprise.
- Contributed to the creation of a comprehensive data dictionary for all report fields, ensuring consistency, standardization, and improved data governance across reporting functions.
- Collaboration with multiple stakeholders across business units to consolidate fragmented reporting processes into a unified reporting framework, enabling teams to leverage a single curated data source instead of working in silos.
- Designed and implemented a Risk Management Dashboard to improve visibility into project and operational risks, supporting better governance and faster decision-making for leadership teams.
- Delivered training sessions for approximately 600–700 professionals on dashboard usage, interpretation of insights, and effective decision-making based on reporting outputs.
- Working extensively with Broadcom tools (Rally and Clarity), QlikView, and Microsoft Office to manage reporting processes, data analysis, and stakeholder communication.
- Developed and supported multiple business reports, generating value-driven insights for various Product Owners and leadership teams to improve planning, monitoring, and operational efficiency.
Lead Analyst
BNY Mellon
06.2022 - 09.2023
- CPP Manager – Client & Product Profitability, Financial Management & Analysis
- Worked with all the lines of business within the organization to develop a bespoke web based tool for capturing and consuming revenue and expense data
- Interacted with all the LOB leads to understand the internal processes and data requirements of upload to internal source of data in Hadoop
- Documentation of the processes and enhancements on the outdated processes
- Data source management and extensive data analysis for accuracy
- Effective analysis and negotiations on the requirements and their feasibility
- Evaluated and imparted innovative features to make the tools more user-friendly and intelligent
- Maintained the site usage metrics.
PP&C Analyst
HONEYWELL INTERNATIONAL INDIA PVT. LTD.
07.2019 - 05.2022
- MCDR – APAC/ INDIA/ Greater China Internal process and data optimization project
- Provided expertise in data storage structures, data mining, and data cleansing |Translated numbers and facts to inform strategic business decisions
- Extensive process analysis to design advanced data optimization process
- Created Accounts/Customers in CRM tool
- Designed template - shared with Field Service Leaders to gather updated and corrected data- reduced data collection time by 50%
- Enabled Stakeholders and Sales/Service teams to process Salesforce data with improved quality
- Maintained custom-made dashboard to track data cleansing progress and updates in Salesforce
- Service Management System collaboration with Salesforce – Service Management System data migration to the new environment (Instance) in Salesforce
- Formed Excel templates for Field Service Leaders; refreshed incorrect/incomplete data through data requirements understanding with support from stakeholders
- EPSE to SAP Migration Analyzed data requirements from SAP and bridging the gaps between 2 – systems and data requirements; carried out data cleansing for effective and smooth migration
- Minimized cost and saved time through excel report automation while waiving off 99% errors.
Business Analyst
ZENSAR TECHNOLOGIES
07.2018 - 04.2019
- IBLM – Customer Success: High-end product solution – all information in one platform for global clients
- Joined effort with cross-functional teams to deliver high-end IT solutions to meet business needs
- Analyzed product data for discrepancies
- Interpreted customer requirements and concerns aligning with global functional teams
- Customer interactions for requirement gathering; Interpreted customer requirements and concerns aligning with global functional teams; handhold on issue resolutions.
Business Analyst
SLK SOFTWARE SERVICES
11.2016 - 06.2018
- Delivery Management Platform - Agile Scrum Project: Data aggregation and analytics platform for delivery to support decision-making leaders.
- DMP business modules analysis
- Raised productivity by 20% (Email notifications) with an innovative approach
- Conceptualized Predictive Analytic Dashboard for leaders – Project Manager Homepage, CXO Homepage
- Offered executives Analytics And Decision-Support Tools for reorganization and consolidation strategies – Timesheet Dashboard, Project Management Dashboard
- Liaised with stakeholders; established business with technical alignment; proposed Attrition module
- Attended customer calls – An extract client modules defects and project needs.
- Feedback Analysis Project ‘My Say’ – An employee satisfaction application.
- Project Branding – Email content/teasers and infographics for product marketing.
Research Analyst
Sophic Research Services
01.2015 - 11.2016
- Financial Analysis of Airline and Pharmaceutical Industry: Distinguished companies according to Business economy
- Evaluated and transformed data statistics reports into charts and graphs for meetings & presentation
- Conducted qualitative and quantitative research-based Financial analysis projects
- Status of National Economy Scores: Interpreted country’s economic condition - country wise individual scores and status category
- Analyzed competitive and customer market trends; evaluated market impact for SNE Scores
- Conducted research to support customer segmentation opportunities and sales initiatives.
Education
M.Sc. - Business Analytics & Consulting
Warwick Business School
UK01-2013
B.Sc. - Statistics
Fergusson College
Pune, India01-2012
Skills
- Project Management
- Data Analysis Data Validation and Verification Data Quality Management
- Business Requirement gathering Stakeholder Management Business Process Modelling
- Building effective dashboards Process Optimizations
- Documentation Tools: Word, PowerPoint CRM: Salesforce ERP: SAP Statistical Tools: Minitab, SPSS Data Analysis: MS SQL, MS Excel, VBA BI: Tableau (Basic), PowerBI, QlikView Business Process Modelling: Visio, Bizagi Broadcom: Rally, Clarity
Certification
- Diploma Airline Finance & Accounting Management
- International Air Transport Association (IATA)
Timeline
Lead Business Analyst
Synechron
03.2024 - Current
Lead Analyst
BNY Mellon
06.2022 - 09.2023
PP&C Analyst
HONEYWELL INTERNATIONAL INDIA PVT. LTD.
07.2019 - 05.2022
Business Analyst
ZENSAR TECHNOLOGIES
07.2018 - 04.2019
Business Analyst
SLK SOFTWARE SERVICES
11.2016 - 06.2018
Research Analyst
Sophic Research Services
01.2015 - 11.2016
B.Sc. - Statistics
Fergusson College
M.Sc. - Business Analytics & Consulting
Warwick Business School