MALAY SHAH

Quality control Analysis

Calibration with Support teams to improve over all Quality of chats and conversations

Providing timely feedback to agents

Improved overall production efficiency by identifying and resolving quality control issues.

• Boosted customer confidence in company products through consistent provision of accurate information during interactions.
• Championed customer feedback initiatives that informed product improvements and feature enhancements over time.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Researching and generating leads for B2B

Using Tools like linkedin to find prospect as specified by client

• Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
• Listened to customers' questions and concerns to provide answers or responses.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.