Hi, I’m
Maliha Afreen
Fraud and Risk Specialist
Mumbai
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Summary
Detail-oriented risk management professional with a strong background in fraud detection, prevention, and mitigation. Skilled in analyzing patterns, identifying vulnerabilities, and implementing effective strategies to reduce risk exposure. Experienced in leveraging data analysis tools such as Tableau, Sumologic, and ServiceNow to monitor and address risks proactively. Proficient in coordinating incident response efforts and collaborating with cross-functional teams to design and implement preventative measures. Known for adaptability, problem-solving, and delivering reliable results in high-pressure environments. Dedicated to continuous learning and staying updated with industry best practices to ensure effective risk management.
Overview
4
years of professional experience
4
years of post-secondary education
3
Certificates
Work History
Electronic ArtsHyderabad (Remote)
Fraud and Risk Specialist
05.2023 - Current
Job overview
- Led a cross-functional initiative to build risk evaluation templates and pattern indicators, enhancing the fraud monitoring process across the organization.
- Collaborated with cross-functional teams to identify and address potential risks within various departments.
- Maintained up-to-date knowledge of industry trends, regulatory changes, and emerging threats to ensure proactive responses to evolving risks within the business environment.
- Interpreted emerging threat trends and translated technical risk reports into actionable business strategies to address vulnerabilities.
- Developed templates and evaluation methods, establishing performance indicators that improved fraud monitoring and risk management outcomes by 15%.
- Handled internal tool compliances reviews according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
- Analyzed risk patterns using statistical models and frameworks to enable data-driven decision-making and reduce organizational exposure.
- Established a unified system for effectively managing and tracking identified risks, increasing transparency.
- Created process materials and facilitated organizational learning programs to promote risk mitigation and fraud prevention practices.
- Working closely with desired team members, to strengthen the overall fraud and risk prevention system by reducing false tags.
- Effectively prioritized tasks during high-pressure situations, ensuring timely responses to potential threats without compromising overall surveillance coverage.
Electronic ArtsHyderabad, India
Surveillance Agent
05.2022 - 12.2023
Job overview
- Monitored and analyzed incident reports, logs, and alerts to identify and prioritize incidents and implemented incident management processes and procedures to ensure efficient resolution of incidents.
- Handled 100+ live incidents showcasing my expertise and proactive approach to resolving issues efficiently.
- Taking over the task from risk team I've built process for Surveillance team by engaging with them which showcases my ability to handle any assigned operations and improve team efficiency.
- Worked closely with cross-functional teams such as IT , intraday, risk, social and community to ensure timely and effective coordination during incident response efforts and ensure proper communication channels are maintained with Incident Management.
- Maintained high performance standards within the surveillance team by consistently meeting or exceeding individual targets.
AmazonHyderabad, India
Customer Service Associate
10.2020 - 05.2022
Job overview
- Solved problems with products and services by providing customers with technical support.
- Managed over 50 customer calls per day.
- Always met the desired metrics for the Quality work.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Gurunanak Institutions Technical CampusHyderabad, India
Bachelor of Science from Computer Science And Engineering
08.2016 - 05.2020
University Overview
- Final Grade: 7.5 CGPA
- Associate President at Street Cause NGO for social service coordinating a team of 45 members organizing various fundraisers and events.
Skills
Risk mitigation strategies , Risk reporting ,Risk assessment
Fraud detection, Fraud Patterns , Fraud Prevention , Fraud Analysis
Incident Reporting,Incident Response and investigation
Data Analysis and Statistical Tools: Tableau, Sumologic, Excel SQL, Python
Project Management Tools: Jira, Slack, Asana, Trello , Confluence
Programming Languages: Python , SQL , HTML/CSS , Bash
Customer Relationship and Risk Workflow Tools: CRM, ServiceNow, Zendesk, Helpshift, Citadel
Customer Relationship and Risk Workflow Tools: CRM, ServiceNow, Zendesk, Helpshift, Citadel
Programming Languages: Python , SQL , HTML/CSS , Bash
Customer Relationship and Risk Workflow Tools: CRM, ServiceNow, Zendesk, Helpshift, Citadel
Languages
English
Hindi
Urdu
Telugu
Timeline
Fraud and Risk Specialist
Electronic Arts
05.2023 - Current
Surveillance Agent
Electronic Arts
05.2022 - 12.2023
Customer Service Associate
Amazon
10.2020 - 05.2022
Gurunanak Institutions Technical Campus
Bachelor of Science from Computer Science And Engineering
08.2016 - 05.2020
Certification
UI/UX Certification fron Adobe as a part of college Project