Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manali Shirke

Mumbai

Summary

Friendly Managing Showroom with 7 years of experience carrying out clerical and customer service tasks. Detailed and precise in handling showroom and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

Overview

13
13
years of professional experience

Work History

SR. Showroom Exe

Asian Granito India Ltd.
08.2018 - Current
  • Promoted efficient workflow by multitasking and prioritizing tasks in a fast-paced showroom environment.
  • Improved client satisfaction by promptly addressing inquiries and providing accurate product information.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Organized, maintained and updated information in computer databases.
  • Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handling clients - Selection and order closure.
  • Processing order through Dealer / client.
  • Ensuring client satisfaction in product selection & delivery service.
  • Showroom maintenance - monitoring cleaning/ sample delivery/catalogues/office repairing etc.
  • Handling Godown/ stocks / bills.
  • Petty cash preparation & distribution.
  • Maintain Reports of sales & client visits.
  • Two sales promoter reporting for sampling & one showroom person for display maintenance.
  • Helping sales team in sales order punching / loading slips & all other required activities for sales closure.

Showroom Exe Cum Back End Support

Rajvi Enterprises
04.2016 - 05.2018
  • Established strong relationships with clients, ensuring their satisfaction through timely resolution of concerns.
  • Handling Accounts & bill generation.
  • Handling clients and selection.
  • Maintaining Report for order vs dispatch.
  • Other office work like maintain stock and order process.
  • All other office work.


Office Executive

Cool Tech Engineers
05.2012 - 11.2015
  • Working as computer operator
  • Handling Accounts & other office work

Executive

Wep Solution Pvt Ltd
03.2011 - 02.2012
  • Worked as Data Entry operator

Education

BBA -

National Institute of Technical And Management
Mumbai, India

HSC - Mumbai University
Mumbai, India

SSC Mumbai University
Mumbai, India

Skills

  • Office Supply Management
  • Greeting and Seating Clients
  • Marketing support
  • Clerical Support
  • M S Office
  • Computer Knowledge
  • Tally
  • Customer service management

Languages

English
Hindi
Marathi

Timeline

SR. Showroom Exe

Asian Granito India Ltd.
08.2018 - Current

Showroom Exe Cum Back End Support

Rajvi Enterprises
04.2016 - 05.2018

Office Executive

Cool Tech Engineers
05.2012 - 11.2015

Executive

Wep Solution Pvt Ltd
03.2011 - 02.2012

BBA -

National Institute of Technical And Management

HSC - Mumbai University

SSC Mumbai University

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Manali Shirke