Manas Patwardhan

Product Management:

• Conducted meetings with client to ensure the requirements are correctly captured in the implementation
• Created 100 + user stories, developed test scenarios and test cases for developing a product related to warranty management solution and knowledge management Conducted sessions with developers and testers to make sure that the requirements are correctly captured
• Developed product roadmap for the development of warranty management solution
• Achieved MVP development within 8 weeks as per planned timelines

Business process development:

• Worked closely with Product Owners and business stakeholders to analyze requirements & prepare Product Backlog
• Developed an end-to-end warranty management solution to integrate business processes among Dealers, OEM and the suppliers on Service Now improving efficiency by 30 %
• Designed business workflows and structured data requirements for an Agentic AI use case in warranty management

Functional Testing

• Developed 100 + test scenarios and test cases for developing a warranty management solution and knowledge management
• Facilitated business workshops to refine requirements, prioritize backlog items, and elaborate functional specifications for IT solutions

Consulting

• Delivered analytically driven solutions to technical, process, and software problems for clients across 25+ countries.
• Coordinated with the R&D team to test and validate newly implemented software, automation, and retrofit solutions.
• Conducted testing of updated solutions to ensure proper functioning of the manufacturing processes.
• Worked on the parameterization of software solutions, improving process output by 15%.

Digital Transformation & Industry 4.0

• Commissioned an Industry 4.0 solution for a leading packaging manufacturer.
• Implemented an IoT solution to collect real-time data and use analytics for actionable process insights.
• Led the deployment of a digital Visual Assistance Tool (smart glasses & app) to resolve issues faster, reducing resolution time by 20%.