Manasi Karpe

Key Responsibilities & Expertise

✔ End-to-end admission counseling for international programs (UG/PG/MBBS/Study Abroad) ✔ Conduct detailed needs analysis calls with students and parents ✔ Career mapping based on academic profiles and long-term goals ✔ University shortlisting (public and private universities) ✔ Documentation guidance (SOP, LOR, portfolio, visa documents) ✔ Application submission and deadline management ✔ Coordination with university and backend processing teams ✔ Education loan process explanation (eMandate, NBFC process, etc.).
✔ Scholarship guidance & conversion strategy
✔ Revenue ownership & monthly target achievement
✔ Handling difficult parents & objection

✔ Sourcing and curating high-demand artificial jewellery pieces
✔ Trend research (festive, bridal, daily wear, office wear)
✔ Instagram-based selling & content strategy
✔ Customer consultation for styling suggestions
✔ Inventory management & vendor coordination
✔ Pricing strategy & margin planning
✔ Order fulfillment & packaging presentation
✔ Customer retention & repeat order building
✔ Seasonal collection launches

• Sales Leadership: Spearheaded sales efforts for education, IT, and management courses to corporate clients, consistently exceeding quarterly revenue targets and earning incentives
• Client Relationship Management: Developed and nurtured strong client relationships, managing new corporate accounts and ensuring seamless account operations
• New Client Acquisition: Approached and engaged new clients by initiating discussions with Learning & Development teams, CEOs, CIOs, IT managers, HR heads, and other key decision-makers to present offerings and incorporate them into the sales cycle
• Quotation and Meeting Management: Generated quotations, scheduled meetings, and gathered client feedback to optimize service delivery and satisfaction
• Customer Satisfaction Focus: Ensured high customer satisfaction by actively taking feedback and addressing client needs in each deal
• Problem-Solving and Negotiation: Proactively resolved client issues through effective negotiation and problem-solving skills
• Team Support and Collaboration: Supported team members to enhance overall performance and achieve collective goals
• Training Coordination: Coordinated online and classroom training sessions, ensuring high customer satisfaction across global time zones.

• Interact with Senior and Mid-level working professionals in a consultative manner
• Check and build participation interest in various Executive education programs offered by top Indian and International Institutions
• Counsel individuals to understand their personal and social challenges affecting their career progression and advise them on how to succeed through education
• Win above industry standard rewards and incentives by achieving a set target of enrollments in various programs
• Shortlist and schedule appointments for a discussion via Phone, Skye or in person
• Assist the leads on all information actively till closures
• Provide correct and authentic information to the prospective participant
• Maintain expected quality score in all calls and communication
• Record all information and interactions in CRM software on an ongoing basis
• Follow policies and procedures for smooth and seamless operations
• Attend all training and learning sessions for self-development
• Contribute to team goals.

• Student Counseling (Telephonic/Over Chat/Video Meeting/Face to Face) for our Products: GMAT,CAT,CET,BANK PO,GRE IPM/BBA,CLAT/CET LAW (all are entrance test for what TIME Prepares Currently)
• Focusing Activities which may generate more enquiries specifically to center wise for every Product
• Discussing Strategy with Product Head /Area Head for Product Development in means to get more numbers of admissions to every batch and to increase student satisfaction too.(GMAT/IPM/CLAT)
• Educational Sales, Revenue generation, Meeting Monthly /Annually Targets
• Makes Sure to run center and its activities smoothly.(Admin, Sales, Student Service etc)
• Supporting and Guiding Team members
• Handling their Leave Management
• Co-ordination with other centers to keep a track of ongoing with their Markets and getting inputs to improve our activities if needed
• Guiding existing students for their career, Taking feedback to know how’s overall things classes, services are going, Rapport building for generating reviews and references
• Conducting Meeting with AH regularly to see the improvement and achievement of daily activities/Conducting meeting with team on regular time
• Discussing Strategy and direction for the Team Performance
• Liaises co-operatively with other department
• Recovery and Reduce outstanding (Fees Collections) within the time frame
• Conference with Parents, Faculty, Other counselors and Administrators to resolve Students behavioral, academic and other problems
• Provide intervention to the students when difficult situations occur at the institute.

• Course Leader for Product “Digital Marketing”
• Have been the Part of team since the beginning of the Product Launch
• Have seen the Product Development Cycle Closely hence could complete the journey from counselor to course Leader
• Contacting to the leads directly which made giving inputs on marketing activities, discussing strategies with Product head and Digital Marketing Team on Regular Basis
• Keeping an eye on competitors to know new challenges or offers, to be updated in the market with our product offers
• Achievement of revenue target based on target
• Lead conversion based on city, course, source, and month based on target provided by manager
• Cash collection as per installment and discounting policy
• Generating references from leads and registered students
• Collecting company information from registered students to assist brand building and corporate sales for team
• To Score highest QA/PK scores based on call recordings, manager observations, role-plays, tests, and QA of CRM details for leads
• Applying and providing coaching and training on a regular basis, preparation for one-on-ones, and providing solutions
• Forecasting, consistency in weekly/batch targets, and pipeline management
• Assigning task to Teammates
• Training to newly joined
• Providing encouragement, training, and support to manager and team.

• Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
• Offered guidance and advice to help cultivate self-esteem and community involvement.
• Guided clients in developing skills and strategies for dealing with problems.
• Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.