Mandar Bhadsavle
Middle / Back Office & Specialized
Yashoda Residacy B-2 Ambegao Pune
Summary
· Currently leading a team of 20 FTE’s
· Planning and providing process training, raising application accesses
· Represent Metrics and weekly data to the Client and senior managers
· Preparing the critical daily, weekly and monthly report of the team, this is being report to senior management and stake holders. (MBR, Productivity Metrics, Resource utilization)
· Preparing the process documentations and attend the Risk and ISO audits for the team
· Work Allocation
· Queries/escalation resolution and management
· Leading Weekly update call with clients and counterparties
· To check if all the activities are complete before the team leaves for the day
· Mailbox management, to check if all the emails are replied, timely and correctly
· Auditing daily processing
Overview
23
23
years of professional experience
Work History
Process Manager
Eclerx
Pune
08.2010 - Current
- Processing knowledge on below activities:
- Handling Hedge Fund Compromise of (Bonds, Equity, FX-currency, and CDS) having a complete trade cycle
- Trade capture: Received blotter in mail, checks for the trade ticket match the blotter with it. Book the trade if they match using all supporting evidence Bloomberg screen shot, broker/trader confirmation, else confirms the same with Trader.
- Trade confirmation: Find out the breaking parameters of trades and reach out to defaulting parties through email or phone, get it confirm within defined timelines.
- Price verification and value at risk: Verify the same through Mark-it website and updating the price of all open securities on daily basis.
- Generating Profit and loss/Fund A/C: With all the trades client had done we need to generate the profit or loss(Fund accounting), it includes calculation of accruals for bonds interest, Re-Mark the price of Bonds, Equity, CDS bps and revalue them which gives unrealized profit or loss. Thus in the process we generate Daily, Monthly and Yearly realized and unrealized profit and loss Which affect the client NAV on daily basis by due profit and loss occurred by client BUY/SELL/REMARK. Working as a middle office we also generate risk report for our client.
- Position and Cash Reconciliation Report: These are the steps in which we check whether all the position of all securities and cash in our different account are matching with our prime broker highlights the breaks and make appropriate changes in report.
- CDS Collateral Report: CDS margin change on mark to market basis thus we have to generate each day a margin requirement as per the counter party report and send the same to clients through which client advice the prime broker for the payment and receives of margin amount.
- Collateral Reconciliation: Analysis results generated by Tri-Resolve to find the root cause of the breaks and initiate resolution. Investigating and Matching of unmatched trades and legal entities breaks on Tri-Resolve for all counter parties. Coordinating with Confirmations team, Legal team, Tech and the counter parties for break resolution. Coordinating with service representative’s to close major margin call dispute by providing them the appropriate information of the dispute.
- Settlement (DTCC)/OTC It is a very critical process in which we affirm and validate the exchange trade on DTCC on pre-settlements date. If any trade did not match before settlement date then we need settle it bilateral or have to chase counter parties. In case of any discrepancies we need to amend or ask counter party to amend and upload the trade.
- Payment and receive Report for next 3 days: we need to prepare all the cash flow for the next three days and send to client, which help them to manage their cash and trade volume.
- Generating Fails Report and chasing C/P.
- Risk Report: These are the step in which we calculate the risk involve in open position with help of S&P ratings, strategies and countries, margin and collateral values.
- Voice and mail support to Client, Prime broker, fund Administrator and Counter parties. The role of fund administrator is of auditor they checks whether our cash value and position are in parallel with prime broker. We need to satisfy fund administrator for the same.
- Constant endeavor to improve the process through automation / Process improvement
Senior Executive Finance
AXA Business Services Pvt. Ltd / CAPITA India
Pune
03.2007 - 08.2010
- Handling reconciliation of money in & out which contains around 12 reconciliations, which is to be performed on daily & monthly basis.
- Reconciliation includes – Premium which are incoming money accounts & Surrender Death which are money out reconciliation.
- Other reconciliation includes Cash book reconciliations & suspense reconciliations.
- Performing the daily reconciliations for the money received into the accounts and applying /helping customer service to apply the money to the correct policy.
- Solving queries raised by the customer service department.
- Investigation of unidentified items on the Bank statement on a daily basis to keep the unidentified items nil.
- Posting SAP Journal’s on a daily basis.
- Reporting the status of the reconciliations & action points to be taken on the outstanding items to the account owner / Manager on a weekly basis by arranging Telecon.
- Handling internal money transfer cases from & within AXA accounts.
- Recognized by General Manager to system upgrade from Tandem to Hartlink.
- Handling all responsibilities in absence of Team leader. Preparing the MI reports.
- Training new joiners on the different threads of the process.
- Constant endeavor to improve the process through automation / Process improvement.
- Working as ERT member.
- Proactively lead the Fun-comity to bring people together and create friendly atmosphere at work place.
- Systems Used: - SAP, Tandem, IBM & Lamda.
- Achievement: Best Trainee for quarter 2 of year 2007.
- Best ERT member for year 2008.
- Recognized by UK support team as Star performer for process stabilization in 2008.
- Star of quarter 4 of year 2009.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Customer Service Associate
WNS Global Services Pvt. Ltd.
Pune
04.2004 - 03.2007
- Voucher Processing for supplier payment, Registering and Expensing of Invoices.
- Validation of the invoices for Bill Passing.
- Attending regular meeting on operational level and quality aspects.
- Timely contribution in terms of Brainwave ideas for process improvement.
- Shadowing new trainees in live invoice processing for stabilization of process well migration.
- Responsible for updating the Time Sheet, Other Time, MIS report of the entire team.
- Assisted the QAL & AQAM on various ISO compliances.
- Working as an in-charge of the Quality Team in absence of QAL.
- Achievement: Awarded as best Performer for the quarter period of year 2004.
Trainee Operation
Bajaj Auto Finance Ltd.
11.2002 - 04.2004
- Scrutinizing of Loan Proposals.
- Initial and Acceptance of loan Proposals.
- Correspondence with Branches.
- Contract closing.
- Disbursement of loans.
- Branch Rating.
Education
Post Graduate Diploma in Business Management -
University of Pune
Pune05-2004
Bachelor of Commerce -
University of Pune
Pune05-2001
Skills
Analytical problem solving
Effective communication across teams
Effective time management
Accomplishments
- part of Process Migration
- Stabilized the process in short span of time
- Completed the Lean project and reduce the FTE
- contributed the multiple process improvement ideas to improve accuracy and iffeciancy of the Team
Timeline
Process Manager
Eclerx
08.2010 - Current
Senior Executive Finance
AXA Business Services Pvt. Ltd / CAPITA India
03.2007 - 08.2010
Customer Service Associate
WNS Global Services Pvt. Ltd.
04.2004 - 03.2007
Trainee Operation
Bajaj Auto Finance Ltd.
11.2002 - 04.2004
Post Graduate Diploma in Business Management -
University of Pune
Bachelor of Commerce -
University of Pune
Mobile Numbers
- 7666388817
- 9422987579
Personal Information
Date of Birth: 23rd Jan.1981