Mandar Pande
Client Success
Pune
Summary
Account Management Professional with diverse experience in IT services, healthcare sales, and B2B services. Fostered client relationships and drove revenue growth through strategic planning, effective communication, and problem-solving. Focused on enhancing client engagement, retention, and service delivery while adapting to changing business needs.
Overview
1
1
Language
1
1
Certification
21
21
years of professional experience
Work History
Account Manager – Managed Services & Staff Augmentation
Rabbit & Tortoise Technology Solutions
09.2025 - Current
- Drove customer success and revenue growth through high-quality service delivery, consultant management, and long-term relationship building, resulting in business growth with consistent service delivery.
- I am leading client engagements, workforce planning discussions, and SOW management.
- Led client engagements, workforce planning discussions, and SOW management to enhance project alignment with client objectives.
- Collaborated with recruitment, delivery, HR, and operations teams to ensure seamless execution of service delivery processes.
- Enhanced operational efficiencies by designing and implementing rigorous processes.
- I am leading Talent Acquisition and HR operations team to manage the employee lifecycle and engagement.
Strategy & Operations Manager – GCC
Systems Plus Solutions
02.2024 - 05.2025
- Enhanced process efficiency and cost effectiveness through strategic planning and governance.
- Aligned strategies with corporate objectives by collaborating with global stakeholders.
- Oversaw and monitored Service Level Agreements (SLAs), ensuring consistent, high-quality delivery to clients.
- Resolved service issues as primary escalation point, ensuring swift resolution and high customer satisfaction.
- Led and mentored the Managed Services Support team, fostering a culture of excellence, ownership, and continuous improvement.
Account Manager – Managed Services
Rabbit & Tortoise Technology Solutions
09.2021 - 02.2024
- Led client relationship management and gathered business requirements through ongoing client engagement.
- Negotiated and closed client SOWs and new contracts.
- Designed and implemented rigorous processes to enhance operational efficiency.
- Led talent acquisition and HR initiatives to support managed services delivery.
Territory Sales Manager
Fresenius Medical Care India Pvt. Ltd.
08.2020 - 03.2021
- Promoted hemodialysis machines and consumables, increasing awareness and adoption in key hospitals.
- Negotiated service agreements and cultivated relationships with Key Opinion Leaders (KOLs) to enhance product visibility.
- Demonstrated product advantages through clinical engagement, fostering trust and facilitating informed decision-making.
Area Sales Manager
Peters Surgical India Pvt. Ltd.
04.2019 - 07.2020
- Introduced products across ROM, scaling business from zero to ₹51 Lacs in the first year.
- Appointed distributors, establishing key hospital relationships to enhance market presence.
- Oversaw management of sales team to ensure territory expansion efforts were successful. a sales team for territory expansion.
Key Accounts Manager
B Braun Medical (I) Pvt. Ltd.
12.2017 - 04.2019
- Drove sales of sutures, mesh & hemostats across Maharashtra, consistently achieving targets.
- Increased market share by establishing strong relationships with defense hospitals in Mumbai & Pune.
- Developed and managed a team of 3 sales executives to strengthen distributor relationships.
Key Accounts Manager
Abbott Healthcare Pvt. Ltd.
04.2015 - 11.2017
- Increased market share for cardiology products by engaging key opinion leaders.
- Coordinated CMEs, conferences, and clinical marketing initiatives to enhance product visibility.
- Met quarterly and yearly sales targets while successfully introducing products to challenging accounts.
Assistant District Manager
Johnson & Johnson MedTech
07.2011 - 04.2015
- Coordinated relationships with government hospitals across Pune, Goa, Kolhapur, Nashik & Aurangabad to enhance service delivery.
- Achieved 21% YOY business growth, winning performance awards in 2013 & 2014.
- Led CSR teams to implement clinical sales initiatives, contributing to community health and awareness.
Sr. Officer – Lease Business
ORIX Auto Infrastructure Services Ltd.
01.2008 - 06.2011
- Acquired and serviced customers, enhancing corporate leasing portfolio.
- Handled receivables to ensure timely payments.
Group Account Manager – Staffing Solutions
Adecco India Ltd.
05.2005 - 12.2007
- Managed client relationships and operations, addressing escalations to maintain service quality.
- Facilitated repeat business and enhanced team performance through ongoing client engagement.
- Led cross-functional teams to develop and implement strategic account plans.
- Cultivated strong client relationships, enhancing customer satisfaction and loyalty.
- Analyzed market trends to identify growth opportunities within key accounts.
Education
MBA - Marketing & HRD
Nagpur University
01-2004
B. Com - undefined
Amravati University
01-2002
Skills
- Client success
- Business Development & Revenue growth
- Business operations
- Customer Relationship Management
- Proposal writing
- Process optimization
- Analytical Thinking
- Negotiation & Problem Solving
- Customer service
Certification
AI Tools Workshop by be10X
Timeline
AI Tools Workshop by be10X
07-2026
Account Manager – Managed Services & Staff Augmentation
Rabbit & Tortoise Technology Solutions
09.2025 - Current
Strategy & Operations Manager – GCC
Systems Plus Solutions
02.2024 - 05.2025
Account Manager – Managed Services
Rabbit & Tortoise Technology Solutions
09.2021 - 02.2024
Territory Sales Manager
Fresenius Medical Care India Pvt. Ltd.
08.2020 - 03.2021
Area Sales Manager
Peters Surgical India Pvt. Ltd.
04.2019 - 07.2020
Key Accounts Manager
B Braun Medical (I) Pvt. Ltd.
12.2017 - 04.2019
Key Accounts Manager
Abbott Healthcare Pvt. Ltd.
04.2015 - 11.2017
Assistant District Manager
Johnson & Johnson MedTech
07.2011 - 04.2015
Sr. Officer – Lease Business
ORIX Auto Infrastructure Services Ltd.
01.2008 - 06.2011
Group Account Manager – Staffing Solutions
Adecco India Ltd.
05.2005 - 12.2007
B. Com - undefined
Amravati University
MBA - Marketing & HRD
Nagpur University
Personal Details
- Date of Birth: 27 June 1981
- Marital Status: Married
- Native Place: Akola, Maharashtra