Mangesh Sudarshan Tayde
Technology project management support
Navi Mumbai
Summary
Dynamic and results-oriented technology professional with a proven track record in managing application support operations and delivering projects for high-value banking platforms. Extensive experience in multi-project environments at HDFC Bank, including Novopay SLI, Digital Distribution Platform (DDP), BIZEXPRESS, and ESH, supporting mission-critical systems with over ₹100 crore in managed project assets. Recognized for exceptional leadership, adept issue resolution, team mentoring, and a commitment to continuous service improvement. Strategic thinker dedicated to driving operational excellence and enhancing user experiences in the financial technology sector.
Overview
12
12
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Technology Project Manager
HDFC Bank
Navi Mumbai
12.2022 - Current
- Manage production support for multiple projects: Novopay SLI, Digital Distribution Platform (DDP), BIZEXPRESS, and ESH.
- Managed support for projects with aggregate assets exceeding ₹100 crore, ensuring 24/7 uptime and adherence to SLAs.
- Led troubleshooting, impact analysis, and root-cause analysis for critical incidents, reducing downtime and optimizing uptime with SITE24/7, PRTG.
- Coordinated changes, releases, and deployments with development and vendor teams.
- Provided high-level training for junior engineers and documented key processes.
- Liaised directly with management, stakeholders, and business users on requirements and escalations.
- Prepared regular reports on SLA adherence, performance, and improvement actions.
Azure Cloud System Administrator
Dure Technology pvt limited
09.2021 - 12.2022
- Handled health care and public sector workloads for Azure cloud infrastructure.
- Supported for maintenance of servers, storage, and solutions.
- Automated monitoring, reporting, and escalation for high-priority incidents.
- Ensured data security and operation compliance with client standards.
TAC Support Engineer
Allot communication india pvt ltd
02.2020 - 10.2020
- Provided L2 and L3 escalation support for AMC and OEM application infra for telecom and gov clients.
- Managed application servers, databases, connectivity, integrations, and patching.
- Delivered diagnostics and solution documentation for time-sensitive incidents.
Infra shift engineer
Reliance Jio infocomm Ltd
04.2019 - 02.2020
- Setup and managed network infrastructure, event coordination, and on-site support for large-scale technical networking project.
Infra shift engineer
Reliance Jio infocomm Ltd
04.2019 - 02.2020
- Setup and managed network infrastructure, event coordination, and on-site support for large-scale technical education projects.
Network Specialist
Dimensions data HONO HR service
04.2015 - 04.2019
- Installed, supported network infra across multiple corporate sites; managed monitoring and troubleshooting.
Fault Management Engineer
Alcatel lucent managed solutions
01.2014 - 03.2015
- NOC operations for telecom and infra maintenance.
- Issue resolution, ticketing, and process documentation.
Education
Bachelor Engineering - Computer Science
Shivaji University
06-2012
Bachelor of Science -
Adarsha Mahavidyalaya
Dhamangaon Rly 04.2001 -
High School Diploma -
Shri Chatrapati High School
Dhamangaon Rly 04.2001 -
Skills
Application Support Management
Azure DevOps
Change / Release / Incident / Problem Management
Project Coordination & SLA Management
Stakeholder Communication
Monitoring Tools: SITE24/7, Dynatrace
undefinedCertification
HDFC BANK SILVER STAR AWARD (2024)
Interests
Traveling, Trekking, Photography
Courses & Certification
- Azure 900 certified
- Site 24/7 monitoring associate
- Google AI courses
Timeline
Technology Project Manager
HDFC Bank
12.2022 - Current
Azure Cloud System Administrator
Dure Technology pvt limited
09.2021 - 12.2022
TAC Support Engineer
Allot communication india pvt ltd
02.2020 - 10.2020
Infra shift engineer
Reliance Jio infocomm Ltd
04.2019 - 02.2020
Infra shift engineer
Reliance Jio infocomm Ltd
04.2019 - 02.2020
Network Specialist
Dimensions data HONO HR service
04.2015 - 04.2019
Fault Management Engineer
Alcatel lucent managed solutions
01.2014 - 03.2015
Bachelor of Science -
Adarsha Mahavidyalaya
04.2001 -
High School Diploma -
Shri Chatrapati High School
04.2001 -
Bachelor Engineering - Computer Science
Shivaji University
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