Manish Bhaskaran
Process execution lead
Mumbai
Summary
Experienced and seasoned leader with a strong focus on offshore migration, process execution, and project management. With 14 years of leadership experience in the ocean transport and manufacturing industry aiming at continuous improvement of efficiency and accuracy. Well experienced in FMCG sales, sales coordination, international trade, and transport documentation. Developed in a fast-paced and collaborative environment. Brings strong organizational and leadership skills. Proficient in resource management and coordinating complex projects to ensure timely and efficient execution. Seeking to transition into a new field. Aiming to leverage these transferable skills to drive success and innovation.
Overview
27
27
years of professional experience
1998
1998
years of post-secondary education
5
5
Languages
Work History
Invoice Quality Execution Manager
Maersk Global Service Centres India Pvt Ltd.
01.2021 - Current
- Invoice accuracy improvement through root cause elimination of failure modes
- Impact analysis of causes affecting accuracy of invoices
- Project manage change requests and prioritize impactful solutions
- D&D invoice quality improvement for NEC
- IQ improvement across LTA (ongoing)
- IQ improvement opportunities in CX execution
Customer Experience Manager
Maersk Global Service Centres India Pvt Ltd.
01.2012 - Current
- Customer service process migration and seamless execution from offshore
- Implement automations continuous process efficiency and support cost leadership
- Lead ring fenced centralised bookings team and customer experience teams for ocean export and import
- Leading agile squads for initiatives to support enterprise goals
- Booking Automation: Yellow belt project on automated E2E booking confirmation penetration for BSE cluster
- Vessel Utilization: Optimize vessel utilization through downfall & booking cancellation management
- Booking service (Single Carrier): POC for booking service within CX teams
- Invoice quality: Improving IQ for ECSA in collaboration with Area CI team
Sales Coordination Manager
Reem Batteries and Power Appliances SAOC
06.2007 - 06.2011
- Company Overview: Automotive Battery producers with sales network across GCC, MENA and Europe
- Manage sales and distribution in UAE
- Forecasts for production planning
- Plan and coordinate dispatches and sailings based on buyer requisitions
- Plan and participate in exhibitions to develop new market
- ISO compliance
- Automotive Battery producers with sales network across GCC, MENA and Europe
Sr. Executive Sales
Safmarine India Pvt Ltd
05.2005 - 05.2007
- Meeting weekly targets for Mumbai branch to NAM, LAM and EUR
- Managing local expectations of 2 strategic accounts for the branch
Executive
Maersk GSC India Pvt Ltd.
01.2001 - 04.2005
- Rate Audits/ Documentation for Europe/ Support functions
Exports Manager
Vasa Global Pvt Ltd.
01.1999 - 12.2000
- Merchandise procurement/ Documentation/ Operations/ Transport planning/ Export bill negotiations
Sales Officer
Godrej Hi care
03.1998 - 12.1998
- Company Overview: FMCG/ Household insecticides leader in India
- Generating budgeted volumes from the territory
- FMCG/ Household insecticides leader in India
Education
Bachelor of science - Geology
Mumbai university
Skills
- Microsoft Suite
Operations management
Project management
Customer service
Team leadership
Stakeholder management
Training
- Leader of others
- Maersk Six Sigma – Yellow belt
- Certified Coach – Neuro leadership
- Communication master class – Think school
Personal Information
Date of Birth: 04/05/75
Timeline
Invoice Quality Execution Manager
Maersk Global Service Centres India Pvt Ltd.
01.2021 - Current
Customer Experience Manager
Maersk Global Service Centres India Pvt Ltd.
01.2012 - Current
Sales Coordination Manager
Reem Batteries and Power Appliances SAOC
06.2007 - 06.2011
Sr. Executive Sales
Safmarine India Pvt Ltd
05.2005 - 05.2007
Executive
Maersk GSC India Pvt Ltd.
01.2001 - 04.2005
Exports Manager
Vasa Global Pvt Ltd.
01.1999 - 12.2000
Sales Officer
Godrej Hi care
03.1998 - 12.1998
Bachelor of science - Geology
Mumbai university
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