C-Level Executive-IT Services Delivery | Product & Program Management
Pune
Summary
Dynamic IT leader with 21+ years of experience in executing full life-cycle development projects and driving rapid value creation through innovation, scaling, and integrating products, teams, and processes.
Extensive global exposure across the US, Europe, Middle East, and Asia Pacific. Proven track record of delivering exceptional results in product development, solution architecture, product implementations, and service delivery for medium to large-scale enterprise IT projects. Instrumental in strategic planning, influencing budget and financial decisions, and promoting operational excellence by leading high-performing global project teams.
Overview
20
20
years of professional experience
Work History
Head of Department - IT
Al Mulla Exchange
1 2022 - Current
Developed and orchestrated the organization’s strategic digital transformation plan, aligning IT initiatives with key business objectives
Led the revamp of the company's website and mobile applications, leveraging the latest technology stack to enhance user experience
Designed and executed customer engagement campaigns, increasing transactions by 10% from existing customers
Restructured and built a high-performing leadership team, streamlining operations across Development, QA, and Support teams
Managed operations across India business units, overseeing recruitment, staffing, and performance management to ensure alignment with organizational goals
Led both onsite and offshore teams in implementing DevOps practices to ensure a seamless release process and service delivery
Engineered a distributed database architecture, optimizing Disaster Recovery systems, and improving mobile and branch application performance to handle 50K+ transactions/day
Planned and implemented an intern hiring and upskill program, balancing team structure and achieving cost efficiency
Developed and executed the shortest compliance-approved journey for beneficiary onboarding, reducing transaction times to just 5 minutes
Applied design thinking principles to improve user experience and optimize system performance across branches
Implemented platform scaling strategies, ensuring resilience, high availability, and reliability of critical business applications
Demonstrated leadership in adopting emerging technologies to drive efficiency and innovation, contributing to the organization's business growth.
Sr. VP - Development and Implementation
Motilal Oswal Financial Services
06.2017 - 12.2021
Led and managed a diverse team of 120-140 employees and contractors at the Mumbai Center of Excellence (COE), overseeing operations across multiple locations
Directed IT leadership activities, including annual planning, budgeting, and delivering executive presentations
Fostered strong business engagement by overseeing requirements gathering, application support, quality assurance, operations, and continuous training
Successfully integrated a voice-based trade execution pilot project, benefiting 5,000 users
Designed and executed customer engagement campaigns, driving a 10% increase in transactions from existing customers
Revamped the mobile app and website using a modern technology stack and implementing SEO strategies, resulting in a 25% increase in traffic
Launched advisory products such as Digital Gold and Goal-Based Investment, contributing to a 20% revenue increase
Implemented a distributed database architecture and replication for the mobile app, ensuring stability and scalability for 20,000+ concurrent users
Introduced new technologies and monitoring solutions, boosting system uptime to 95%
Established the COE for CRM and mobile development, centralizing best practices and promoting excellence across the organization.
Project/ Development Manager
John Hancock / Syntel INC
10.2011 - 05.2017
Oversaw the successful delivery of a comprehensive Enterprise Application program, managing both strategic and tactical elements
Directed the end-to-end delivery of projects as a manager, ensuring alignment with organizational goals and timely execution
Designed and executed a training curriculum that encompassed domain knowledge and technology, effectively enhancing team skills
Managed multiple projects and modules on the Open Link Findur Platform, ensuring seamless execution of version upgrades
Contributed to the technical design of an automated Deal Booking workflow, significantly improving efficiency in transaction processes
Implemented AVS scripts for deal booking tasks, as well as pre- and post-processing scripts, while actively participating in reconciliation processes.
Manager, TRM
Sapient
11.2010 - 10.2011
Assistant Manager - Software
Synechron
03.2008 - 11.2010
Project Leader
Bitwise Solutions
09.2007 - 03.2008
Project Leader
SunGard Offshore Services
11.2006 - 08.2007
Team Lead
Sun Microsystems
04.2005 - 11.2006
Skills
Technical Skills: Leveraged over 10 years of hands-on experience with NET, Java, Oracle, and Microsoft SQL Server to design, develop, and optimize applications, ensuring high performance and scalability across various platforms while demonstrating strong communication skills
Achievements: Executed extensive optimization on SQL queries and database performance, resulting in enhanced application efficiency and reduced processing times, which led to improved user experiences and system reliability through effective time management
Leadership: Exercised leadership by collaborating closely with tech architects to implement best practices in software development, focusing on continuous improvement and alignment with business objectives to drive successful project outcomes, showcasing analytical thinking throughout the process
Strategic Planning and Thought Leadership
Collaborated closely with business stakeholders to define IT roadmaps that align with strategic business objectives, ensuring the integration of commercial applications into overall IT planning.
Served as the subject matter expert and owner for enterprise IT services, ensuring alignment with SLAs and KPIs to drive application performance, reliability, and availability.
Established relationships with business leaders to translate objectives into actionable solutions, driving continuous improvement and alignment between business and IT.
Drove digital transformation initiatives by adopting emerging technologies and best practices, resulting in new revenue streams and enhanced business performance.
Managed vendor relationships, negotiated service agreements, and ensured compliance, driving cost-effective solutions for enterprise applications.
Initiated and led the entire Disaster Recovery (DR) setup, driving the process from planning through execution, with successful DR drills (switchover and failover), ensuring alignment with ITSM best practices for business continuity.
Spearheaded Vulnerability Assessment and Penetration Testing (VAPT) exercises, and managed quarterly audits with KPMG and EY, ensuring full compliance with IT and IS regulations mandated by central banking authorities, enhancing organizational security and governance.
Introduced best practices and IT innovations from the tech industry, adopting new technologies while leading financial planning for infrastructure, resource allocation, and upskilling initiatives to drive business growth and results.
Led the optimization of people, processes, and policies with a focus on performance management, while driving projects and operations for high availability, resilience, and scalability.
Provided leadership in team development, collaborated with business and functional heads for solution engagement, and implemented customer engagement platforms to enhance experience and retention.
Learningandreading
Design Thinking (International Business Management Institute): Developed creative problem-solving skills and user-centered design approaches.
Developing Your Emotional Intelligence: Enhanced interpersonal skills for better team collaboration and leadership.
Product Management: Building a Product Strategy: Mastered the essentials of product management and strategic planning.
Generative AI Masterclass: Acquired advanced skills in generative AI applications and their potential impact on business.
Innovation Management & Change Management (International Business Management Institute): Gained insights into fostering innovation and strategies for effectively managing organizational change.
Digital Transformation & Overview of Cloud Computing and Blockchain Essentials (International Business Management Institute): Explored the impact of digital technologies on business strategies and operations, along with foundational knowledge of emerging technologies shaping the digital landscape.
Corporate Governance: Explored best practices in corporate governance and compliance frameworks.
Lean Six Sigma Foundations: Acquired skills in process improvement methodologies to enhance operational efficiency.