Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manohar Patil

Pune

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Eclerx Services Limited
12.2022 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer's messages promptly to avoid on-hold wait times.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Trained staff on operating procedures and company services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Promptly responded to inquiries and requests from prospective customers.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Trained new personnel regarding company operations, policies and services.
  • Provided primary customer support to internal and external customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Created and maintained detailed database to develop promotional sales.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Investigated and resolved accounting, service and delivery concerns.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Developed and updated databases to handle customer data.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Cross-trained and backed up other customer service managers.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Implemented and developed customer service training processes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Sought ways to improve processes and services provided.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Cross-trained and provided backup support for organizational leadership.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Updated account information to maintain customer records.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Tracked customer service cases and updated service software with customer information.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Excellent communication skills, both verbal and written.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Developed strong communication and organizational skills through working on group projects.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Gained strong leadership skills by managing projects from start to finish.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Delivered services to customer locations within specific timeframes.
  • Applied effective time management techniques to meet tight deadlines.

Education

Bachelor of Science - Computer Science

R C Patel Science Commerce And Arts College
Shirpur, India
05.2018

HSC - Science

N G Bagul Higher Secondary School Junior College
Songir
05.2015

SSC -

R G Patil Primary And Secondary School
Walkheda
05.2013

Skills

  • Critical Thinking
  • Relationship Building
  • Problem-solving abilities
  • Active Listening
  • Regulatory Compliance
  • Computer Proficiency
  • Sales and Upselling
  • Lead Generation
  • Administrative and Office Support
  • Product and service solutions
  • Complaint Handling
  • Customer Service
  • Technical Support
  • Building rapport
  • Order and Refund Processing
  • Account Management
  • Dispute Resolution
  • Cross-Functional Collaboration
  • Calm Under Pressure
  • Issue and Complaint Resolution
  • Product Education
  • Live chat support
  • Sales closing
  • CRM software proficiency
  • Teamwork and Collaboration

Timeline

Customer Service Representative

Eclerx Services Limited
12.2022 - Current

Bachelor of Science - Computer Science

R C Patel Science Commerce And Arts College

HSC - Science

N G Bagul Higher Secondary School Junior College

SSC -

R G Patil Primary And Secondary School
Manohar Patil