MANOJ CHAVAN
GENERAL MANAGER IN MARUTI SUZKI INDIA LTD
Mumbai
Summary
Dynamic General Manager with a proven track record at PRAKASH AUTO PVT LTD, excelling in operations management and customer relationship management. Cultivated strong partnerships, driving financial stability and organizational growth. Adept at team leadership, achieving high customer satisfaction through quality service delivery and effective project management.
Overview
15
15
years of professional experience
1
1
Language
Work History
General Manager
PRAKASH AUTO PVT LTD
02.2021 - 03.2025
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Workshop Manager
PRAKASH AUTO PVT LTD
02.2017 - 01.2021
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Maintained workshop activities in line with budget requirements.
- Purchased and oversaw inventory of supplies, tools and equipment.
- Managed and led a team of technicians for optimal productivity and job satisfaction.
Service Advisor
KTS AUTOMOTORS
02.2014 - 01.2017
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
Technician
FORT POINT MARUTI SUZUKI
02.2011 - 01.2014
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Technician
Hyundai Motors
01.2010 - 01.2011
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Education
High School Diploma -
ST.JOSEPH
MUMBAI 04.2001 -
Skills
Operations management
Customer relationship management
Team leadership
Project management
Timeline
General Manager
PRAKASH AUTO PVT LTD
02.2021 - 03.2025
Workshop Manager
PRAKASH AUTO PVT LTD
02.2017 - 01.2021
Service Advisor
KTS AUTOMOTORS
02.2014 - 01.2017
Technician
FORT POINT MARUTI SUZUKI
02.2011 - 01.2014
Technician
Hyundai Motors
01.2010 - 01.2011
High School Diploma -
ST.JOSEPH
04.2001 -
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