Manoj Nambiar
Assistant Manager Operations
Thane
Summary
Dynamic operations leader with a proven track record at Credence Resource Management, enhancing operational efficiency and client satisfaction. Skilled in strategic team engagement and process optimization, I excel in mentoring staff and driving performance improvements. Committed to regulatory compliance, I have successfully implemented initiatives that foster growth and profitability. With knowledge of TPA Insurance North America
Overview
22
22
years of professional experience
3
3
Languages
Work History
Assistant Manager of Operations
Credence Resource Management
PUNE
11.2020 - Current
- Sustained average revenue of $6,800 per FTE over the last year.
- Managed daily operations for 36 executives and 3 team leaders, enhancing overall performance.
- Boosted client satisfaction by addressing inquiries promptly, and resolving issues effectively.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Managing Partner
Prop Online Service Pvt Limited
Thane
07.2015 - 03.2020
- Increased revenue throughout all 6 years at my start-up by continually finding new markets and partnerships, hiring key personnel, giving effective presentations, and by persistent negotiations with vendors.
- Boosted sales by 16%, 21%, and 32% during 2016, 2017, and 2018 respectively. Was also managing a team of 25 sales manager for thane & beyond direct reporting on weekly sales targets and achievements.
- Built strong networks with key stakeholders both internally and externally to support business growth objectives.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
- Directed successful turnaround of underperforming business units, identifying root causes and implementing corrective actions for improved outcomes.
Assistant Collection Manager
BancTec Services
VASHI
10.2003 - 06.2015
- Mentored 40 team members, fostering a positive work environment and supporting professional development.
- Managed delinquent account portfolios, prioritizing high-risk cases for immediate action.
- Enhanced team productivity by establishing clear performance goals and providing regular feedback.
- Improved collection efficiency by implementing advanced strategies and training staff on best practices.
- Upheld strict compliance standards within the collections department to safeguard against legal liabilities.
- Streamlined the collections process for faster debt recovery and increased client satisfaction.
- Maintained an up-to-date knowledge of industry trends, regulations, and best practices relevant to collections management.
Education
Business Economics
Mumbai University
Mumbai04.1998
Skills
Strategic team engagement
Project management
Process optimization
Operational efficiency enhancement
Performance evaluation
Regulatory compliance oversight
Effective team leadership
Skilled in prioritizing concurrent responsibilities
Training and mentoring
Team building
Business development
Performance analysis
Employee supervision
Timeline
Assistant Manager of Operations
Credence Resource Management
11.2020 - Current
Managing Partner
Prop Online Service Pvt Limited
07.2015 - 03.2020
Assistant Collection Manager
BancTec Services
10.2003 - 06.2015
Business Economics
Mumbai University
Team sports, Public speaking, Gardening ,
"My participation in a local volleyball league has reinforced my understanding of team dynamics and the importance of clear communication under pressure.
"My involvement in public speaking helped me develop strong presentation skills.
"Gardening is a great exercise in planning and problem-solving