Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Manojkumar Subbiah

New SKF Colony, Chinchwad, Pune

Summary

Experienced with process analysis and enhancement, ensuring smooth technical operations. Utilizes innovative strategies to streamline workflows and improve efficiency. Track record of fostering collaborative environments and achieving measurable improvements in process quality.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Technical Process Executive

Infosys BPM
06.2022 - Current
  • Provided end-user support, resolving technical issues quickly and effectively to maintain smooth operations.
  • Served as a liaison between IT departments and business units, fostering productive relationships built on open communication lines.
  • Leveraged analytical skills to identify root causes of problems within the technical process, developing targeted solutions.
  • Optimized technical processes by implementing innovative solutions and troubleshooting complex issues.
  • Collaborated with cross-functional teams to identify areas for process improvement, resulting in enhanced productivity.

Amazon Seller Support Executive

Sutherland Global Service
09.2019 - 05.2022
  • Acted as the primary interface between Amazon and our business partners.
  • Was responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.
  • Was required to have an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.

Digital Marketing Specialist

Advantage 360
01.2017 - 12.2017
  • SEO (Search Engine Optimization)
    • Keyword Research and Analysis
    • On & Off page Optimization
    • Structured Data Implementation, Schema Implementation
  • SMO (Social Media Optimization)
    • Social Media Marketing Planning
    • Set up and manage Social Profiles FB, Twitter, Linkedin and G+
    • Knowledge of Social Media Marketing Tools such as Hootsuite.
    • Social Media Marketing ROI measurement such as likes , followers, audience engagement etc.
  • SEM (Search Engine Marketing)
    • Google Adwords account Set up, Campaign level settings.
    • Terms: Bidding Strategies, Remarketing, App Engagement Activity.
    • Google Analytics and Google Webmaster setup Advance Training.
  • SMM (Social Media Marketing)
    • Manage Business Pages on FB, Twitter, Linkedin and G+.
    • Manage social ad on Ads Manager and Business manager account
    • Marketing on FB, Twitter, Linkedin and G+ profile

SEM Coordinator

India Today Group
10.2015 - 12.2016
  • Ensured adherence to industry best practices in all aspects of SEM management.
  • Analyzed campaign performance metrics and provided insights for continuous improvement.
  • Proactively identified new advertising platforms and technologies, staying current with industry trends in digital marketing.
  • Closely monitored competitor activities and adjusted bidding strategies accordingly, staying ahead in the competitive landscape.

Education

Bachelor of Engineering - Computer Science

St. Michael College of Engineering & Technology
Kaliyarkovil, TN
06-2018

High School Diploma -

Balaji Junior College Of Arts Commerce & Science
Pune, MH
05-2008

Skills

  • IT infrastructure management
  • Customer support
  • Business process improvement
  • Application support
  • Incident management
  • IT service management

Accomplishments

    Google AdWords Fundamental Certification by Google

Certification

  • Google AdWords Fundamental Certification by Google
  • Advanced Course in Digital Marketing [SEO, SEM, SMM, SMO]

Languages

English
Full Professional
Tamil
Full Professional
Marathi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Senior Technical Process Executive

Infosys BPM
06.2022 - Current

Amazon Seller Support Executive

Sutherland Global Service
09.2019 - 05.2022

Digital Marketing Specialist

Advantage 360
01.2017 - 12.2017

SEM Coordinator

India Today Group
10.2015 - 12.2016

Bachelor of Engineering - Computer Science

St. Michael College of Engineering & Technology

High School Diploma -

Balaji Junior College Of Arts Commerce & Science

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Manojkumar Subbiah