Mansi Parate

• Monitored HL7 integration workflows to ensure seamless operations across healthcare client systems.
• Developed tables and modify existing ones to support clients with there daily operations and track there usage on product.
• Used basic SQL queries to retrieve client's payment information from internal databases for weekly reports using MYSQL.
• Used SQL to extract and analyze payment data from a relational database.
• Familiar with writing SELECT, JOIN, WHERE, and GROUP BY queries.
• Wrote queries using JOIN, GROUP BY, and ORDER BY functions.
• Leveraging tool like Power BI Desktop, Power BI Service and Power BI Mobile app to create dashboard reports to monitor agent’s performance.
• Used report view, data view and model view for analysis in Power BI desktop. Transformed data window and options in Power BI desktop for merger queries, append queries, split column, remove duplicates, remove errors and replace.

• Installation, configuration and troubleshooting of OS (windows) and server, application based issues.

• Monitored system activities like CPU, Memory, Disk and Swap space usage to avoid any performance issues.

• Working as SME with International project to resolve issues related to OS, server and applications and to improve operations and provide exceptional services.

• Collaborate with fellow system administrators, engineers and support team members by leading projects and creating/teaching technical coursework to junior team members

• Engage with manager, lead tech and account manager daily to help coordinate workload and Conducted training sessions for new batches on SFDC module.

• Granted City bank clients access to VM Ware workspace.

• Implemented secure connectivity solutions via VPN, Mobilepass-Plus, and GlobalProtect installations.

• Streamlined procedures to ensure efficient password and account management.

• Used Service now module to log a case for reported issue and resolve it within SLA.

• Ensured seamless client experience by monitoring MS Office 365 applications.

• Expertise in managing ServiceNow module.

• Executed seamless installation of Microsoft Office365 applications.

• Basic knowledge of Switches and Routers

• Granted customer access for Microsoft Authenticator.

• Basic knowledge on Active Directory and Share point

• Used ITIL basics to support client project needs and help them ease the process.