Mansi Ranganekar
Thane
Summary
Results-driven Debt Management professional with over 17 years of experience in collections, recovery operations, and strategic process improvement. Currently serving as Senior Manager – DSMG Systems Management at Tata Capital Ltd, with expertise in operational efficiency, customer satisfaction, and cost optimization.
Versatile Senior Manager specializing in [Area] and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Manager – DSMG Systems Management
Tata Capital Ltd
05.2020 - Current
- Led IT systems projects for Debt Service Management ensuring alignment with operational goals.
- Drafted BRDs, reviewed FSD/UD, conducted UATs, and ensured timely system deployment.
- Automated vendor payouts and employee incentive calculations, enhancing efficiency and reducing turnaround time.
- Developed cost monitoring frameworks to ensure budgeting and accountability.
- Coordinated system changes during mergers ensuring seamless integration.
Product Manager – Micro Business Loan
Axis Bank Ltd
05.2019 - 05.2020
- Monitored collection performance and implemented process improvements.
- Designed collection MIS reports and automated receipt workflows for increased accuracy.
- Collaborated with BIU and risk teams to ensure compliance and reporting efficiency.
Debt Manager – Credit Cards & Personal Loans
ICICI Bank Ltd
08.2008 - 05.2019
- Managed delinquency portfolios and achieved collection targets consistently.
- Designed outreach strategies that improved repayment behaviors by educating customers.
- Mentored teams and resolved escalations while enhancing performance.
- Implemented cost-reduction initiatives through process optimization.
Education
PG Diploma - Business Management (Agribusiness)
VAMNICOM
01.2008
B.Sc. - Agriculture
College of Agriculture
01.2006
Skills
- Debt management expertise
- Credit risk management
- Process optimization and automation
- Budget management
- MIS data analysis and insights
- Business requirements documentation and testing
- Customer issue resolution
- Stakeholder collaboration
- Regulatory audit support
- Performance-based reward design
- Vendor management
- Collaborative leadership
Websites
Certification
- Personal Effectiveness – Manipal Institute & ICICI Bank
- Passion at Work – Manipal Institute & ICICI Bank
- Effective Time Management – Manipal Institute & ICICI Bank
- Understanding Self – Manipal Institute & ICICI Bank
Languages
English
Hindi
Marathi
Gujarati
Additional Information
- Date of Birth: 11 April 1985
- Address: A1402, Oak, Dosti West County, Balkum, Thane
Timeline
Senior Manager – DSMG Systems Management
Tata Capital Ltd
05.2020 - Current
Product Manager – Micro Business Loan
Axis Bank Ltd
05.2019 - 05.2020
Debt Manager – Credit Cards & Personal Loans
ICICI Bank Ltd
08.2008 - 05.2019
B.Sc. - Agriculture
College of Agriculture
PG Diploma - Business Management (Agribusiness)
VAMNICOM
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