Manuraj Esakimuthu
Mumbai
Summary
To perform better in the field, I undertake through constant learning and execution and seeking a position in a company that seeks an ambitious person where, acquired skills and education will be utilized to increase company efficiency and productivity thereby contributes to the success of the organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
L2 Desktop Support Engineer
V5 Infotech / Client - Marico
07.2023 - 10.2023
- Installed and maintained hardware and computer peripherals to store tangible components.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Connected to computer of client using remote link to install programs and applications.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Created user accounts and assigned permissions.
L1 Desktop Support Engineer
Nityo Infotech Services / IBM-Marico-Client
09.2022 - 06.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Outlook Configuration, O365, VPN Troubleshooting
- Knowledge of Service desk functions, SLA, Response time and Resolution time Ticketing Tool (Sapphire, Summit Agent)
- Provided VC Support, Managed Active Directory
Desktop Support Engineer
Final Search / Tech Mahindra - Client
11.2021 - 08.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and configured operating systems and applications.
Desktop Support Engineer
Nearby Technology
06.2019 - 02.2020
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Designed Sharepoint master page and page layouts.
- Documented support interactions for future reference.
- Installed and configured operating systems and applications.
Education
B.E - Computer Science and Engineering
Dhanalakshmi Srinivasan College of Engineering and Technology
01.2018
Diploma - CSE
Arulmigu Senthilandavar Polytechnic College
01.2015
HSC - undefined
Vivek College of Commerce, Arts and Science
01.2012
SSC - undefined
Himalaya High School
01.2010
Skills
- Java / Python / HTML / MySQL and Visual Studio IDE
- Analytical Problem-Solving
- Effective Communication and Collaborative Teamwork
- Ability to learn new technologies and Adaptability
- Software and Hardware installation Outlook Configuration O365 VPN Troubleshooting
- Managed Active Directory and VC Support Expertise
- Sapphire/Summit Agent Ticketing Tools
- Service desk functions/SLA Response time/Resolution time and Remote support
- Advanced troubleshooting
- Incident management
Certification
Core Java
Languages
Tamil
English
Hindi
Marathi
Timeline
L2 Desktop Support Engineer
V5 Infotech / Client - Marico
07.2023 - 10.2023
L1 Desktop Support Engineer
Nityo Infotech Services / IBM-Marico-Client
09.2022 - 06.2023
Desktop Support Engineer
Final Search / Tech Mahindra - Client
11.2021 - 08.2022
Desktop Support Engineer
Nearby Technology
06.2019 - 02.2020
Diploma - CSE
Arulmigu Senthilandavar Polytechnic College
HSC - undefined
Vivek College of Commerce, Arts and Science
SSC - undefined
Himalaya High School
B.E - Computer Science and Engineering
Dhanalakshmi Srinivasan College of Engineering and Technology
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