Maseera Shaikh
Sales and Customer Service Professional
Mumbai
Summary
A dedicated and results-driven customer service professional with extensive experience managing high volumes of customer interactions, resolving inquiries, and driving sales. Adaptable, with a strong focus on achieving targets and delivering exceptional service in fast-paced environments.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Sr Sales Manager
PROTEEN (UNIDEL)
Mumbai
05.2022 - 11.2023
- Guided parents and students on career planning and informed decision-making through personalized career guidance services.
- Managed 40-50 calls daily, providing tailored advice and building strong client relationships to ensure satisfaction and engagement.
Sr Sales Associate
FREEDOM (STONE2MILESTONE)
Mumbai
08.2021 - 04.2022
- Counseled parents on the importance of English proficiency for children aged 3-13, emphasizing its impact on academic and personal growth.
- Promoted and explained the benefits of online English classes, tailoring recommendations to each child's needs.
- Managed 50-60 daily calls, including follow-ups, to address queries and ensure successful enrollments.
Sales Manager
WHITEHAT JR
Mumbai
09.2020 - 01.2021
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Managed approximately 50 calls and emails per day from customers.
Assistance Manager
PRIME WELLNESS PVT LTD
Mumbai
08.2017 - 03.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Sales Executive
Tech Mahindra
Mumbai
09.2012 - 06.2015
- Managed a high volume of 70-80 customer calls daily, addressing inquiries and providing timely solutions.
- Delivered exceptional customer service by resolving issues, answering queries, and ensuring customer satisfaction.
- Promoted and upsold additional products/services, achieving sales targets and contributing to company growth.
Customer Service Executive
Serco Global Services
Mumbai
03.2010 - 06.2012
- Provided exceptional customer service to Barclays bank customers, resolving inquiries related to their accounts and banking services.
- Assisted customers with account management, transactions, and troubleshooting issues to ensure satisfaction.
- Promoted and upsold additional banking products, such as credit cards, loans, and insurance, aligning with customer needs.
Education
B.com -
Kanpur University
Kanpur, India 03.2004 - 03.2007
Skills
- Handling customer inquiries
- Empathy and patience
- Sales targeting and achieving goals
- Clear and effective verbal communication
- Managing a high volume of calls (70-80 calls daily)
Timeline
Sr Sales Manager
PROTEEN (UNIDEL)
05.2022 - 11.2023
Sr Sales Associate
FREEDOM (STONE2MILESTONE)
08.2021 - 04.2022
Sales Manager
WHITEHAT JR
09.2020 - 01.2021
Assistance Manager
PRIME WELLNESS PVT LTD
08.2017 - 03.2018
Customer Sales Executive
Tech Mahindra
09.2012 - 06.2015
Customer Service Executive
Serco Global Services
03.2010 - 06.2012
B.com -
Kanpur University
03.2004 - 03.2007
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