Mauli Subhash Zade
Hinganghat
Summary
Dynamic Senior Associate at Hexaware with a proven track record in customer service excellence and team leadership. Skilled in training and development, I effectively resolved complex customer issues while enhancing service delivery. Proficient in Microsoft Excel, I maintained accurate records, fostering strong customer relationships and driving satisfaction.
Overview
2
2
years of professional experience
Work History
Senior Associate
Hexaware
Nagpur
08.2023 - Current
- Collaborated with cross-functional teams to streamline project workflows.
- Assisted customers with inquiries and product information through multiple communication channels.
- Resolved customer complaints effectively while maintaining a positive brand image.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Maintained accurate customer records in the CRM system for efficient follow-up.
- Trained new staff on customer service protocols and company policies.
- Participated in team meetings to discuss service strategies and share best practices.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Communicated effectively with team members to ensure timely response times for customers.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
Education
Msc. -
Nagpur
Nagpur08.2025
Bsc. - PCM
Nagpur
Nagpur01.2022
H.S.C. -
Nagpur
Nagpur01.2019
S.S.C. -
Nagpur
Nagpur01.2017
Skills
- Training and development
- Customer service
- Team leadership
- Complex Problem-solving
- Communication skills
- Problem resolution
- MS Office
- Internet and Email handling
- Microsoft Excel proficiency
- Basic functions in Excel
- MS word, excel, and outlook
Languages
- Marathi
- Hindi
- English
Hobbies and Interests
- Playing Badminton
- Painting
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge & belief.
Personal Skills And Strengths
- Management
- Sincerity
- Patience
- Hardworking
- Flexibility in work
- Easily adaptable
Personal Information
- Father's Name: Subhash Ramdas Zade
- Date of Birth: 07/25/02
- Gender: Female
- Marital Status: Unmarried
Timeline
Senior Associate
Hexaware
08.2023 - Current
Msc. -
Nagpur
Bsc. - PCM
Nagpur
H.S.C. -
Nagpur
S.S.C. -
Nagpur
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