Mayur Bhujbal
Pune
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Investment Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Senior Analyst
BNY Mellon International Operations India Pvt. Ltd
2021.10 - Current
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Conducted in-depth competitor analysis to identify opportunities for growth and expansion within industry landscape.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
- Validated results and performed quality assurance to assess accuracy of data.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Mentored junior analysts, fostering professional development while enhancing overall team performance
- Conducted in-depth competitor analysis to identify opportunities for growth and expansion within industry landscape
Business Specialist
State Street HCL Services
2019.05 - 2021.09
- Project Transition from State Street Corporations, Dublin (Ireland)
- Created detailed project plans outlining scope, timelines, resources required, and potential risks involved in each project phase.
- Evaluated employee performance through regular feedback sessions, identifying opportunities for growth and providing necessary support to help team members meet their professional goals.
- Developed growth strategies based on customer satisfaction and financial gain.
- Identified opportunities for process improvement, implementing changes that led to increased efficiency and productivity across all departments.
- Championed diversity and inclusion initiatives within workplace, creating more welcoming environment for employees from all backgrounds to thrive.
- Proactively addressed escalated customer issues with timely resolutions that also identified root causes for preventative action in future.
- Promoted culture of continuous learning by providing ongoing training opportunities for team members, leading to improved skill sets and increased employee retention rates.
- Coordinated multidisciplinary team meetings to discuss project progress regularly while addressing any concerns or obstacles in timely manner.
- Achieved higher customer satisfaction ratings by streamlining communication processes between departments.
- Established strong relationships with key stakeholders through effective negotiation and collaboration techniques.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Operations Executive
BNY Mellon International Operations India Pvt. Ltd
2015.10 - 2019.05
- Implemented innovative solutions that addressed ongoing challenges faced by organization, leading to successful outcomes.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.
- Improved employee satisfaction rating by realigning and enforcing policies.
- Collaborated on operational support tasks to achieve common goal.
- Ensured compliance with industry regulations through diligent oversight of all aspects of operations management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in timely manner.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Process Associate
Tata Consultancy Services
2012.02 - 2015.10
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Applied critical thinking skills to identify potential problems before they escalated, proactively addressing concerns as needed.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Implemented organizational strategies to maintain clean, efficient workspace.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
- Maintained database systems to track and analyze operational data.
Education
GED -
Smt Sudhatai Mandake College of Commerce
Pune University03.2010
High School Diploma -
NMV Jr College
Maharashtra State Board03.2006
High School Diploma -
Nutan Bal Shikshan Sangh Pune
Maharashtra State Board03.2004
Skills
- 7+ years of OTC Derivatives Middle Office
- 3+ years of Fund Accounting
- Customer Service
- Performance Evaluations
- Account Management
- Business Development
- Time Management
- Decision-Making
- Analytical Skills
- Systems: Eagle, Invest One, GRX, OTC Hub, GTM, MS Office & Bloomberg
Affiliations
- Playing Cricket, Reading Books, Travelling
Timeline
Senior Analyst
BNY Mellon International Operations India Pvt. Ltd
2021.10 - Current
Business Specialist
State Street HCL Services
2019.05 - 2021.09
Operations Executive
BNY Mellon International Operations India Pvt. Ltd
2015.10 - 2019.05
Process Associate
Tata Consultancy Services
2012.02 - 2015.10
GED -
Smt Sudhatai Mandake College of Commerce
High School Diploma -
NMV Jr College
High School Diploma -
Nutan Bal Shikshan Sangh Pune
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