Mayuri Ramesh Katkar
ServiceNow Developer (ITSM, FSM, PPM, Perspectium Integration)
Pune
Summary
With 3.5 years of experience in ServiceNow, I specialize in Incident, Problem, Change Management, FSM, Knowledge Management, Service Request, Contract Management, and CMDB. I have a foundational understanding of Project Portfolio Management and excel in Service Catalog, Workflows, UI Policies, UI Actions, Reports, Scheduled Reports, Events, Email Notifications, SLA, and Survey Creation. My expertise includes automating User and Group Management using Flow Designer and managing Configuration Items with Workflow. I am proficient in Perspectium Integration and have effectively conducted knowledge transfer during transitions. Consistently, I have achieved Exceed performance ratings in both yearly and mid-year reviews.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Assistant Technical Service Engineer
Fujitsu Consulting India
08.2021 - 01.2025
- Project 1: FSG-ISS (Client: Singapore)
- Requirement gathering and analysis
- Enhanced service delivery using FSM module
- On-boarded foundational data, configured SLA’s, Assignment rules, email-notifications, and Knowledge Workflow
- Performed testing on overall workflow for Field Services
- Project 2: FVL (Client: Vietnam)
- Requirement gathering and analysis
- Worked on Service Catalogs, User and Group management, SLA’s, Assignment rules, email-notifications, Reports, and Dashboards
- Uploaded CMDB data using transform maps and scripts
- Project 3: FKL (Client: Korea)
- Requirement gathering and analysis
- Implemented Incident, Change, and Problem Management
- Configured SLA’s, email-notifications, Schedule Reports, and Dashboards
- Created Knowledge Approval and Retire workflow
- Project 4: FTH Asset and CMDB Upload (Client: Thailand)
- Requirement gathering and analysis
- Validated Asset and CMDB Data
- Uploaded and maintained over 15000 Assets and CI data
- Project 5: PPM Implementation (Client: Philippines)
- Requirement gathering and analysis
- Worked on Portfolio and Project Management
- Conducted workshops, created Portfolios and projects, and configured Email notifications and Scripts
- Mini Projects (RFC’s):
- Catalog updation for Tokio Marine Domain: Added variable fields and created catalog tasks
- Added approvers to existing workflows for FSG Domain
- ServiceNow Improvement Activity:
- Automated User and Group Management using Flow Designer
- Created Service Catalog, Variables, Variable sets, Catalog client scripts, Catalog UI Policies
- Automated Configuration Item (CI) Management process
Education
Master of Computer Application -
Government College of Engineering
Aurangabad 06.2014 - 07.2016
Skills
ServiceNow Development: Incident, Problem, Change Management, FSM, Knowledge Management, Service Request, Contract Management, CMDB, PPM, Service Catalog, Workflows, UI Policies, UI Actions, Reports, Dashboards, SLA, Survey Creation
Technical Skills: Flow Designer, Transform Maps, Data Sources, Scripts, Knowledge Workflow, Asset and CMDB Management, User Administration, Email Scripts
Soft Skills: Requirement Gathering, Analysis, Knowledge Transfer, Workshops, Client Communication
Certification
CSA
Timeline
Assistant Technical Service Engineer
Fujitsu Consulting India
08.2021 - 01.2025
Master of Computer Application -
Government College of Engineering
06.2014 - 07.2016
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