mayuri zade
Customer Success Associate
Khopoli
Summary
Experienced Customer Success Professional having 5+ years experience with a strong track record in leading customer implementation and onboarding processes to drive product adoption and client satisfaction. Skilled in identifying customer needs, streamlining workflows, and leveraging data-driven insights to enhance product adoption and optimize customer experiences.
Overview
5
5
years of professional experience
Work History
Project Executive
Impulse Branding Solutions
08.2023 - 11.2024
- Gathering customer requirement preparing project charter plan and Standard Operating Procedures which helps to optimized the process reducing time to value by 20%.
- Addressed customer concerns, challenges, and escalations, working closely with product teams effectively communicate technical requirements.
- Designed and delivered customized training programs for enterprise accounts, leading to a 40% increase in user adoption rates.
- Coordinated meetings with clients, vendors, and internal teams to facilitate smooth project progressions.
- Created strategic plans to turn leadership mandates into actionable project plans.
Customer Success Manager
G. G Pawar Associates
03.2021 - 07.2023
- Conducting monthly business reviews focusing on account renewals, marketing campaign & product features. enhancements, and ensuring to improve NPS & CSAT score percentages.
- Creating organized plans that ensure successful post On-boarding by understanding the organization's business. flows, preparing SOW updating the project timeline to deliver CRM strategies to achieve client objectives.
- Creating organized plans that ensure successful post On-boarding by understanding the organization's business. flows, preparing SOW updating the project timeline to deliver CRM strategies to achieve client objectives.
- Managing 20+ SME accounts and conducting product training sessions through a web conference session.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Assistant Procurement & Client Account Manager
Eleganz Interiors Private Limited
06.2019 - 01.2021
- Successfully led Procurement for multiple projects simultaneously throughout the country.
- Collaborated with cross-functional teams to align procurement strategies with overall business objectives, maximizing efficiency and cost savings.
- Conducting monthly business reviews to improve Customer UX & Account renewals. Controlled the team level churned to less than 5% and Improved NPS/CSAT score percentage.
- Managed vendor performance evaluations, ensuring compliance with contractual agreements and quality standards.
- Supported procurement transformation initiatives by identifying areas for improvement and implementing change management strategies.
- Negotiated contracts with suppliers that resulted in favorable terms and conditions while maintaining high-quality goods or services.
- Implemented inventory control measures to minimize stock discrepancies and prevent supply shortages, maintaining optimal inventory levels at all times.
- Developed co-ordination system to maintain workflow while communicating with site team and vendors.
- Highlight: Successfully processed large data to develop a pan India vendor database of the materials required for civil interior work and Onboarded more than 25+ Employee on Field Service management app which includes multiple stake holders.
Education
MBA - Construction Project Management
RICS- AMITY UNIVERSITY
Mumbai, India 04.2001 -
BE - Civil Engineering
RTMNU
Nagpur, India 04.2001 -
Master of Science - Science
MSBT
Nagpur 04.2001 -
Skills
- Product Implementation
- Churn Retention
- Client relationships
- Team Management
- API & Web hooks
- Data analysis
- Cross selling & Up selling
- Communication with C-level Exec
- Account management
Timeline
Project Executive
Impulse Branding Solutions
08.2023 - 11.2024
Customer Success Manager
G. G Pawar Associates
03.2021 - 07.2023
Assistant Procurement & Client Account Manager
Eleganz Interiors Private Limited
06.2019 - 01.2021
MBA - Construction Project Management
RICS- AMITY UNIVERSITY
04.2001 -
BE - Civil Engineering
RTMNU
04.2001 -
Master of Science - Science
MSBT
04.2001 -
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