Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mayursingh Rajput

Mayursingh Rajput

Pune

Summary

Dynamic and prudent professional with more than 14 years of experience in IT Operations. Presently employed with TCS as Lead, Operations. Strategic thinker with the ability to analyses complex situations and creates new insights to improve business processes.

Overview

15
15
years of professional experience
1
1
Certification
3
3
Languages

Work History

Team Lead

TD Bank (Toronto Dominion)
Pune
04.2024 - Current
  • Level 2 experience of support for TMUS, TMCA and Hist segment for informatica.
  • Taking care of Monthly Incident Data Reports.
  • Driving and monitoring complete Service Lifecycle as per ITIL framework.
  • Providing technical support to every department, conducting meetings with management & users discussing the status for peacefully workflow of the system
  • Engage Level 3 & Business Leaders when the SLA is exceeding expectations and for better support to stop financial loss and rapid service restoration.

Team Lead

TCS(Client-Barclays)
Pune
04.2021 - 04.2024
  • Level 1/L2 experience of support for Elasticsearch kibana clusters
  • Taking care of Monthly Incident Data Reports.
  • Driving and monitoring complete Service Lifecycle as per ITIL framework.
  • Attending CAB meetings to question change owners if changes raised incorrectly
  • Providing technical support to every department, conducting meetings with management & users discussing the status for peacefully workflow of the system
  • Engage Level 3 & Business Leaders when the SLA is exceeding expectations and for better support to stop financial loss and rapid service restoration.
  • Leading the team with activities including planning targets, monitoring numbers and achievement of overall targets on a daily, weekly & monthly basis in adherence to the pre-set standards
  • Maintaining high discipline and norm adherence, coordinating with superiors for cross trainings and innovative suggestions to improve customer service delivery & operational efficiency
  • Engage Level 3 & Business Leaders when the SLA is exceeding expectations and for better support to stop financial loss and rapid service restoration.

Application Support

Barclays Technology Centre, India
Pune
05.2010 - 04.2021
  • Application Support in ETL L1/L2 team of Barclays Global Service Centre, India.
  • Looking after various Applications of ETL in Abinitio and Informatica Level 1 Support.
  • Supporting Dev Tools from Level 1 perspective such as Jenkins, Confluence, JIRA Also supporting SAS GRID from Level 1 perspective.
  • Level 1 experience on US NOC application
  • Level 1 experience of support for Elasticsearch kibana clusters
  • Managed ABSA Prime Application of Barclays Bank as Level 1 Support.
  • Taking care of Monthly Incident Data Reports.
  • Responsible of handling Service Operation including Incident, Problem and Change Management by coordinating with the Project owners and act as a liaison by communicating action plan to leadership by determining appropriate control action to eliminate business impact and restore normal service operations.
  • Driving and monitoring complete Service Lifecycle as per ITIL framework.
  • Attending CAB meetings to question change owners if changes raised incorrectly
  • Chairing RCA reviews with customers and Technical groups
  • Active leadership on service impacting incident on conference calls intended for Major incident resolution with effective resource management.
  • Preparing Monthly Shift Rosters and Shift Allowance Details for the team.
  • Has been a key resource for ABSA Prime Batches which AMSC team runs daily.
  • Working on IBM Tool Tivoli Work Scheduler for day to day Job & Schedule Monitoring
  • Providing technical support to every department, conducting meetings with management & users discussing the status for peacefully workflow of the system
  • Engage Level 3 & Business Leaders when the SLA is exceeding expectations and for better support to stop financial loss and rapid service restoration.
  • Maintaining high discipline and norm adherence, coordinating with superiors for cross trainings and innovative suggestions to improve customer service delivery & operational efficiency
  • Leading the team with activities including planning targets, monitoring numbers and achievement of overall targets on a daily, weekly & monthly basis in adherence to the pre-set standards

Education

MCA -

SHH. Shahu Institute of Business Education and Research
01.2008

B.com - undefined

Shivaji University
01.2005

Skills

Operating Systems – Windows 11

  • ETL Applications: Abinitio, Informatica, Hadoop,Unix,Pl/SQL

HP Service Now, IBM Tivoli, Netcool, Autosys

Certification

Certification: ITIL V3 Foundation certified, Unix (SEED info-tech), .Net(Microsoft)

Timeline

Team Lead

TD Bank (Toronto Dominion)
04.2024 - Current

Team Lead

TCS(Client-Barclays)
04.2021 - 04.2024

Application Support

Barclays Technology Centre, India
05.2010 - 04.2021

B.com - undefined

Shivaji University

MCA -

SHH. Shahu Institute of Business Education and Research

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Mayursingh Rajput