Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meenakshi Gajre

Team Manager
Hyderabad

Summary

Dynamic and results-oriented professional with extensive experience in hospitality management, notably as a Bartender Shift Manager at Princess Cruises. Excelled in staff supervision, strategic planning, and enhancing guest satisfaction. Proven track record in improving team performance and exceeding sales targets through exceptional service and effective communication. Skilled in multitasking and adaptability, ensuring seamless operations and positive guest experiences. My expertise in POS system operation and exceptional communication underpins my ability to drive success and innovation in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Event Planner (Freelancer)

YouMeeCelebrations
07.2022 - 04.2024
  • Coordinated schedules and timelines for events. Performed face-to-face meetings to finalize contract for services and event details.
  • Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors. Brainstormed and implemented creative event concepts and themes.
  • Managed operations with almost 30-40 workers including web-designers for event, decor vendors, F&B services providers, artists, fashion designers. monitoring, scheduling, planning everyday tasks and making sure it is done on-time up to clients expectations.
  • Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
  • Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences. Developed creative themes for events and created related activities to engage attendees.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.

Bartender Shift Manager

Princess Cruises
03.2014 - 03.2022
  • .Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within the team structure.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Guest Relations Executive

Novotel Hyderabad Airport
11.2011 - 11.2013
  • Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
  • Managed guest feedback effectively, implementing necessary changes for continuous improvement.
  • Assisted in training new team members, contributing to a consistently high-performing staff.
  • Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
  • Consistently exceeded sales targets by upselling additional services, enhancing overall revenue generation.

Restaurant Hostess

Mamaison Japanese Western Restaurant
07.2010 - 07.2011
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts. Checked in with servers to confirm preparedness before seating customers.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.

Education

Bachelor of Science - Mathematics Physics & Chemistry

Kendriya Vidyalaya
Chennai, India
2012

No Degree - Advanced Diploma in Food & Beverage Services

City & Guilds University ICASTEC
Singapore
2011

Skills

Health and safety

Scheduling Staff

Staff Supervision

Work Planning and Prioritization

Payroll Administration

Inventory Control

Strategic Planning

Employee Performance Evaluations

Adaptability and Flexibility

Time management abilities

Decision-Making

Reliable and Responsible

Excellent Communication

Multitasking Abilities

Operations Management

Teamwork and Collaboration

Hospitality service expertise

Staff Management

Basic accounting

POS System Operation

Promotions and Events

Timeline

Event Planner (Freelancer)

YouMeeCelebrations
07.2022 - 04.2024

Bartender Shift Manager

Princess Cruises
03.2014 - 03.2022

Guest Relations Executive

Novotel Hyderabad Airport
11.2011 - 11.2013

Restaurant Hostess

Mamaison Japanese Western Restaurant
07.2010 - 07.2011

Bachelor of Science - Mathematics Physics & Chemistry

Kendriya Vidyalaya

No Degree - Advanced Diploma in Food & Beverage Services

City & Guilds University ICASTEC

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Meenakshi GajreTeam Manager