Summary
Overview
Work History
Education
Skills
Playing Cricket having outdoor activities
Timeline
Generic

Meet Dedhia

Work Force Management (RTA/schedulee)
Mumbai

Summary

Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 4+ years of experience in workforce assessment.

Overview

5
5
years of professional experience

Work History

Workforce Real Time Analyst

Lumina Datamatics
09.2023 - Current
  • Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
  • Worked with management to develop strategic and tactical plans to meet different requirements.
  • Optimized schedules, forecasts and other tools to present to management.
  • Increased customer satisfaction scores by effectively managing the real-time queue, ensuring prompt response times to inbound calls.
  • Working as team Lead

Workforce Real Time Analyst

Teleperfomance
01.2022 - 09.2023
  • Optimized schedules, forecasts and other tools to present to management.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Managed Pilot process settled the process

Sr.Representative,WFM

Concentrix
08.2021 - 02.2022
  • Created and managed project plans, timelines and budgets.
  • Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth.
  • Collected, arranged, and input information into database system.
  • Planned and executed company participation in trade shows and conferences to initiate relationships with potential clients and promote products and services.

Advisor

Concentrix
02.2019 - 02.2021
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Monitored student progress to drive successful academic outcomes.
  • Participated in networking events to expand professional connections and attract new clientele.
  • Collection Process for Indusind Bank

Education

No Degree - Commerce

Mumbai University
Mumbai
04.2001 -

Skills

Workforce Management

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Playing Cricket having outdoor activities

Played Volleyball state level during school 


Timeline

Workforce Real Time Analyst

Lumina Datamatics
09.2023 - Current

Workforce Real Time Analyst

Teleperfomance
01.2022 - 09.2023

Sr.Representative,WFM

Concentrix
08.2021 - 02.2022

Advisor

Concentrix
02.2019 - 02.2021

No Degree - Commerce

Mumbai University
04.2001 -

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