Hi, I’m
MEHFOOZ KHAN
HOSPITALITY INDUSTRY PROFESSIONAL
Mumbai
Summary
Restaurant Team Leader leading opening and closing routines, guest reservations, stock checks, and weekly rota planning in high-volume hotel restaurants. Improves dinner sales through themed nights while keeping inventory control and team holiday coverage on track. Supports smooth service by balancing front-of-house standards, deposits, and guest flow.
Overview
4
Certifications
19
years of professional experience
Work History
Zuper Hotels & Resorts & Bay Hotels
Corporate General Manager Food & Beverage
2023.03 - Current (3 education.years_Label & 4 education.months_Label)
Job overview
- Oversaw F&B operations for 8 resorts across Maharashtra, ensuring quality and consistency across locations
- Working closely with Corporate Head Chef in designing menu, food cost, Standard Recipe card
- Created bar menu with detailed costing to optimize pricing strategy and enhance guest experience
- Designed exceptional menus, procured goods, and implemented continuous improvements to elevate culinary offerings
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- 15 Resorts across Maharashtra
- 15 Resorts across Maharashtra
Zuper Hotels & Resorts
Corporate Food & Beverage Manager
2022.02 - 2023.03 (1 education.year_Label & 1 education.month_Label)
Job overview
- Managed food and beverage operations within budget, achieving high standards of quality and service
- Leading F&B team by attracting, recruiting, training and appraising talented personnel
- Preserve excellent levels of internal and external customer service.
- Designed exceptional menus and procured goods, driving continuous improvement in offerings.
- To ensure that the project and the operation team comply to all pre-opening processes, operational brand standards
- Facilitated two-way communication and fostered ownership environment, emphasizing motivation and teamwork
- Comply with all health and safety regulations
- 15 Resorts across Maharashtra
- 15 Resorts across Maharashtra
Brewworks Pvt LTD
Restaurant Manager
2020.11 - 2022.02 (1 education.year_Label & 3 education.months_Label)
Job overview
- Hired, trained, and coached staff on customer service skills, food and beverage knowledge, and health and safety standards for successful restaurant opening on December 15, 2020
- Sesami Fine Dining Pan Asian Cuisine Restaurant
- Sesami Fine Dining Pan Asian Cuisine Restaurant
Whitbread Group Plc
Food & Beverage Manager
2019.10 - 2020.02 (4 education.months_Label)
Job overview
- Oversee daily Food & Beverage operations.
- Managed recruitment for entire F&B department, including kitchen, restaurant, bar, and Costa Coffee
- Provided extensive Health & Safety training to all FOH & Kitchen staff, achieving all GREEN on NSF checks & EHO visits
- Ensured completion of PDP, half-year review, and end-of-year review for Restaurant Team Leader, Costa Manager, and Head Chef
- Working closely with Reception Manager in achieving Sleeper Diner & Sleeper Breakfast
- Ensuring daily, weekly & monthly checks are done for entire F&B department so we are 100% compliant on NSF safety standards
- Conducted weekly meetings with Head Chefs and all F&B department heads to facilitate effective communication
- Created a Cross-training program ensuring FOH team members were able to perform confidently & effectively
- Premier Inn Heathrow Terminal 5, London 400-bedroom with 1 Thyme Restaurant, Costa Coffee & 1 Bar.
- Premier Inn Heathrow Terminal 5, London
- 400-bedroom with 1 Thyme Restaurant, Costa Coffee & 1 Bar.
Whitbread Group Plc
Reception Manager/ Assistant Operations Manager
2018.11 - 2019.10 (11 education.months_Label)
Job overview
- Deputizing Hotel Manager.
- Boosted customer engagement on Clarabridge (online guest survey) by 12% year-over-year.
- Reduced Team turnover by 20% vs last year through promoting the team and ensuring all team have had their PDP’s & reviews completed
- Increased customer engagement on Clarabridge (online guest survey) by 12% vs last year
- Completing payroll for entire hotel
- Recruited, hired, trained, and motivated entire reception team; conducted performance evaluations and provided feedback to heads of departments using company hiring standards.
- Conducts monthly one-2-one's with all team leaders, conducts weekly operations meetings, monthly sales and revenue meetings and quarterly strategy meetings to ensure budget & marketing plan are achieved.
- Looking after smooth functioning of British Airways Crew booking (daily minimum 260 room’s International Cabin Crew, Back to back crew & QRS Crew
- Premier Inn Heathrow Terminal 5, London 400-bedroom with 1 Thyme Restaurant, Costa Coffee & 1 Bar.
- Premier Inn Heathrow Terminal 5, London
- 400-bedroom with 1 Thyme Restaurant, Costa Coffee & 1 Bar.
Whitbread Group Plc
Restaurant Manager
2010.08 - 2018.10 (8 education.years_Label & 2 education.months_Label)
Job overview
- Managing the busiest restaurant with in Premier Inn
- Oversee daily food and beverage operations for 1 restaurant, 2 Bars and 19 Conference and Meeting rooms. Dealing with over 32000 covers a month in F&B Outlets
- Oversaw 70 employees in Food & Beverage department
- Forecasting and budgeting £4 million worth of Food & Beverage business
- Completed payroll for Food & Beverage department
- Analyze profit & loss information to team leaders and create action plans to ensure that targets are met
- Provided leadership and motivation to implement F&B sales and marketing strategies, maximizing Food & Beverage sales
- Recruits, hires, trains, motivates and provides career development for all Food & Beverage Departments; conducts performance evaluations and provides feedback to Head of Departments using company hiring standards and guidelines
- Premier Inn 15 Bath Road, London 590-bedroom with 19 Meeting and Function rooms 1 Thyme Restaurant 2 Bar and Costa Coffee.
- Premier Inn Heathrow Terminal 5, London
- 400-bedroom with 1 Thyme Restaurant, Costa Coffee & 1 Bar.
Whitbread Group Plc
Restaurant Team Leader
2007.03 - 2010.08 (3 education.years_Label & 5 education.months_Label)
Job overview
- Completed restaurant opening and closing procedures, managing deposits to ensure financial accuracy
- Improved Dinner Sales by doing regular themed nights
- Doing Weekly team Rota & managing team holidays
- Coordinated weekly team rota and managed team holidays, ensuring adequate staffing and coverage
- Enhanced dinner sales through regular themed nights, attracting more guests and boosting revenue
- Premier Inn 15 Bath Road, London 590-bedroom with 19 Meeting and Function rooms 1 Thyme Restaurant 2 Bar and Costa Coffee.
- January 2007 – February 2020 (Worked in Premier Inn, Whitbread Group Plc)
Education
Ealing Hammersmith & west London CollegeLondon
Post Graduate Diploma from Hospitality Management
2008-06
A K Hafizka Institute of Hotel managementMumbai, India
Diploma from Hotel Management
2006-01
Karthika High School & Junior CollegeIndia
Inter College XII STD (A-level/GSE)
2003-01
Skills
Food and beverage operations
Budget forecasting
P&L management
Menu planning
Service standards
Team leadership
Staff training
Recruitment & hiring
Health and safety compliance
Performance management
Accomplishments
- Team Leader of the Quarter 2013-2014
- Employee of the year for Premier Inn Bath Road, out of 240 Employees 2013-2014
- Awarded Trip to Spain Marbella from my General Manager for Continuous YOY great Guest promise result
- Attended Micros Stocks Training - Senior Managers Management Skills Training.
Certification
FLS-Safe Hotel Trainer, Hotel Fire officer, Liquor Personal License Holder, Advanced Development Leadership Programs (ADLP), First Aider,Micros Trainer.
Interests
Listening to music, Cricket, Movies
Timeline
Corporate General Manager Food & Beverage
Zuper Hotels & Resorts & Bay Hotels
2023.03 - Current (3 education.years_Label & 4 education.months_Label)
Corporate Food & Beverage Manager
Zuper Hotels & Resorts
2022.02 - 2023.03 (1 education.year_Label & 1 education.month_Label)
Restaurant Manager
Brewworks Pvt LTD
2020.11 - 2022.02 (1 education.year_Label & 3 education.months_Label)
Food & Beverage Manager
Whitbread Group Plc
2019.10 - 2020.02 (4 education.months_Label)
Reception Manager/ Assistant Operations Manager
Whitbread Group Plc
2018.11 - 2019.10 (11 education.months_Label)
Restaurant Manager
Whitbread Group Plc
2010.08 - 2018.10 (8 education.years_Label & 2 education.months_Label)
Restaurant Team Leader
Whitbread Group Plc
2007.03 - 2010.08 (3 education.years_Label & 5 education.months_Label)
Karthika High School & Junior College
Inter College XII STD (A-level/GSE)
A K Hafizka Institute of Hotel management
Diploma from Hotel Management
Ealing Hammersmith & west London College
Post Graduate Diploma from Hospitality Management