Mehul Jethwa
Operations Client Partner
Pune
Summary
Results-driven professional with extensive experience in managing client relationships through strategic planning and customized solutions. Proven ability to leverage strong communication skills to enhance client satisfaction and cultivate long-term partnerships. Demonstrated analytical expertise and adaptability in addressing evolving client needs, driving business success and fostering growth. Committed to delivering exceptional service and value in every client interaction.
Overview
8
8
years of professional experience
Work History
Operations Client Partner
NIQ
Pune
07.2022 - Current
- Initiated the Moonshot Project (Pilot Batch): Spearheaded the launch of the pilot batch, achieving 100% on-time delivery, and enabling adoption across three regions.
- SPOC for LATAM in RMS and CPS Transition: Served as the Single Point of Contact for LATAM, coordinating cross-regional transition meetings and stakeholder communications, and resolving 95% of NOC and COE issues within SLA, ensuring seamless migration with zero downtime.
- Process Automation: Partnered with leadership to automate workflows, reducing manual effort by 30%, and increasing team productivity by 20%.
- LATAM Region Setup: Established LATAM operations from scratch, onboarding five categories, and enabling 100% compliance with global standards.
- INDIA GO Process Setup: Designed and enhanced the INDIA GO process, improving throughput by 25%, and reducing error rates by 15%.
- Managing MSDs: Oversaw MSDs across 20+ categories, consistently delivering 98% accuracy, and meeting quality benchmarks.
- Sales Data Analysis: Analyzed sales data to identify trends, leading to 12% revenue growth, and optimized business strategies across multiple markets.
- Client Guidance on Product Offerings: Supported clients with accurate data insights and portfolio analysis, ensuring 100% compliance with coding guidelines, and enabling them to make well-informed business decisions.
Intern
Shasvat Communications
Vadodara
04.2018 - 05.2018
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
MBA - Marketing
ITM Vocational University
Vadodara05.2021
BBA - General Studies
ITM Vocational University
Vadodara05.2019
Skills
- SQL data analysis
- Excel proficiency
- Team leadership
- Stakeholder engagement
- Resourceful solution development
- Consumer insights research
KEY ACHIEVEMENTS
NOC STAR Award: Awarded NOC STAR for exceptional performance in April and September 2023 and April 2024., Leadership Recognition: Acknowledged by Delivery Lead and NOC Team for effective handling of the LATAM region.
Timeline
Operations Client Partner
NIQ
07.2022 - Current
Intern
Shasvat Communications
04.2018 - 05.2018
MBA - Marketing
ITM Vocational University
BBA - General Studies
ITM Vocational University