Micheal Sara Nadar
Mumbai
Summary
Friendly Call Agent handles fast-paced call center settings. Offering excellence convincing and communication abilities. Knowledgeable Call Center Representative with experience assisting L&T customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Polite and professional approach towards customers successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
1
1
year of professional experience
Work History
Call Center Agent
L&T Financial Services
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Education
Bachelor of Commerce -
KC College of Commerce , Science And Arts
Wadala, IndiaSkills
- Calling Expertise
- Technical Support
- Customer Education
- Call Center Operations
- Customer Communications
- Customer Service
Accomplishments
- Received WALL of FAME by achieving the given target on given time with accuracy and efficiency.
Timeline
Call Center Agent
L&T Financial Services
09.2022 - Current
Bachelor of Commerce -
KC College of Commerce , Science And Arts
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