Milap Engineer

• Led the successful implementation of SWIFT ISO 20022 messaging standards for financial transactions and Data Exchange, Transaction Screening Solutions.
• Worked closely with internal development teams to integrate transaction screening tools with core banking systems, payment processors, and other financial platforms.
• Defined business requirements and mapped legacy messaging standards to ISO 20022 formats
• Monitored the health and performance of deployed transaction screening systems to ensure optimal functionality.
• Customized screening rules, parameters, and algorithms to match the organization’s specific transaction monitoring needs and regulatory requirements.

Client : Maybank, Singapore

• Utilized Agile methodology to develop sprints, manage backlogs and prioritize tasks accordingly.
• Performed detailed defect analysis to identify root cause issues and proposed corrective action plans
• Manage testing of ISO20022 payments for both MEPS and SWIFT. Initiate projects related to SWIFT suite of products.
• Participated in product design reviewed to provide input on functional requirements, product designs, schedules, and potential problems.

• Performed user acceptance testing prior to release of ISO20022 messaging standards, FCC products.
• Prepared presentations demonstrating the value proposition of proposed SWIFT suite of products and services.
• Created comprehensive SWIFT ISO20022 product training materials for business and end-users.
• Support Backlog refinement/sprint planning/user story review/test plan review/defect triage and change request generation for additional or changed requirements.

• Ensured adherence to SLAs regarding response times, resolution rates,while working closely with internal teams like IT and Engineering groups to resolve P1 and P2 cases raised across APAC and EMEA.
• Developed and implemented processes for customer service operations, including installation, maintenance and troubleshooting of SWIFT Suite of Products.
• Maintain client relationships and increase client satisfaction with key / premium customers by performing regular health checks, operational
  review meetings, quarterly patch upgrades, DR activities of their operational environment and providing recommendations for improvement.

• Maintain team for ensuring smooth and seamless SWIFT and its related Infrastructure support. Trained new team members by relaying information on company procedures and safety requirements on SWIFT Products.
• Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen.
• Analyzed customer feedback surveys to detect potential trends or opportunities for improvement, evidencing keen insight into consumer
  behavior.
• Resolved escalated customer issues with tact and diplomacy, highlighting conflict resolution expertise.

Client : Yes Bank, Mumbai

• Created detailed documentation of application processes, procedures and user guides for end-users pertaining to the client policies of Yes Bank.
• Coordinated with vendors regarding any third party software integration needs.
• Provided technical support and troubleshooting for complex software applications including Treasury and Payments.
• Provided technical guidance in support of system development and troubleshooting.

• Developed and implemented solutions for various business needs for different financial institutions of India using SWIFT Application and SWIFT messaging software.
• Managed multiple projects simultaneously while meeting tight deadlines.
• Facilitated root cause analysis of common system issues to meet customer needs.
• Analyzed user needs to determine necessary improvements to existing software.

• Resolved customer complaints in a timely and professional manner.
• Troubleshooting of L1/L2 network related issues of the branches and troubleshooting of leased lines as well as the ISDN lines in case of network failure.