Mini Bhattacharya
Pune
Summary
Dynamic and forward-thinking senior professional with over 20+ years of experience in the Information Technology, Gaming and Market Research sector. As a Product Management postgraduate from IIM Indore, I bring a deep understanding of IT Service management and operations. Known for the ability to lead complex projects and drive exceptional outcomes, have gained recognition as a lead auditor and project lead for ISO certifications in India and Finland-based projects, ensuring compliance, and maintaining high-quality standards.
With an entrepreneurial background in the fashion and content marketing industries, and bring a unique perspective and a knack for new thinking. Collaborative and globally minded, excelling in effective communication and having a passion for delivering impactful solutions. Ready to make a significant impact in a leadership role leveraging extensive experience and a results-oriented mindset.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Lead – Delivery Excellence, Risk and Compliance
Tata Consultancy Services
05.2023 - Current
- As Lead in Delivery Excellence, Risk and Compliance, I drive successful project delivery and optimize execution across Australia and New Zealand (6 Major engagements and 12+ projects)
- Mentored collective customer hard and internal savings, totalling over 6.5 million, across 8 Geographies spanning 350+ projects. Steadily improved PI density from 2.3 to 4.1 in less than 6 months
- Established the foundation of A3 thinking for the Infrastructure Service Management Business Unit within the current PI span of control, leading to the publication of my journal on A3 thinking at BU level, featuring case studies and adaptation methodologies
- As a Senior Internal Auditor for ISO 20000 and 27001, helped 4 critical infrastructure projects/accounts clear their external audit in Feb 2024 with zero non-compliances
- Collaborate closely with Region Delivery Heads and Client Partners to define strategies and goals, while overseeing the effective implementation of Quality Management Systems and processes with a customer rating of 4.9 at business unit level
- Active participation in risk management processes for projects involving ongoing transformation, large-scale migrations, and the deployment of emerging technologies such as Tableau, Splunk, AWS, and Cloud has significantly improved regulatory compliance and fortified risk management frameworks
- Collaborating with executive-level leaders to implement Data Privacy, GDPR, IP Rights, Contractual Compliance Governance, and Crisis Management practices
- Serve as a Subject Matter Expert (SME) for service management practices in end-user services contracts, optimizing customer escalations related to service delivery and transitions.
- Analyzed performance metrics, facilitated data-driven decision-making, and implemented corrective actions, resulting in an improvement in metric deployment percentage for end-user services projects from 2.3 to 2.8
- Initiated a collaborative approach in knowledge sharing, partnering with cross-functional teams such as Information Security, Business Continuity, and Audit and Compliance through publications of "Success Stories" at TCS BU level
Senior Manager, Group Quality & Group Delivery
Capgemini India Pvt. Ltd.
03.2022 - 04.2023
- Restructured and documented 7 out of 34 ITIL 4 practices during the migration from ITIL V3 and subsequent rollout of new service management methods utilized across Capgemini
- Facilitated 6 group-level knowledge-sharing sessions reaching over 3000 internal subscribers, resulting in a 14% increase in user engagement. Unique visitor statistics improved by approximately ~19k hits
- Managed Service Reliability tasks encompassing availability, change logs, release plans, and deployment of 33 QMSs, 2 Web portals, and 3 internal share points, serving over 300,000 users across various business units and locations
- Facilitated collaboration between UX and design teams to develop and deliver high-quality minimum viable products (MVPs) for the SharePoint platform, meeting Capgemini Group quality standards. This effort resulted in a 20% increase in user engagement and a 15% decrease in bug reports
- Conducted extensive market research on trends impacting the IT sector and drafted points of view (POVs) for adoption from a group-level perspective. These POVs focused on service management principles, strategies, and governance methods for Site Reliability Engineering (SRE) and DevOps.
- Conducted reviews of user stories with the product owner and Scrum Team, facilitating meetings with the Product team to define "Done Criteria" and prepare the Product Backlog
Quality Transformation Lead
Capgemini India Pvt. Ltd.
09.2020 - 03.2022
- Participated in a leadership-led digital transformation initiative, focusing on end-user services, and facilitated the reengineering of Tier 1 and Tier 2 technical support team performance.
- Led the external certification of ISO 27001 and served as Project Lead for ISO 27K, successfully implementing it for a scope of 1900 FTEs within six months
- Enabled effective delivery through strong documentation, optimized risk management processes, and robust business continuity planning
- Led compliance projects and cyber security automation initiatives, resulting in increased security policy compliance and a maturity index improvement in internal audit processes
- Designed and executed a process maturity instrument, optimizing On-Boarding and Off-Boarding processes and portal release, and established a process-oriented training division, reducing new hire training duration
- Increased transactional audit coverage and achieved 100% compliance with training requirements, covering 850 employees across 51 accounts
- Played a pivotal role in the development and release of multiple new products, including BI dashboards, Service Now Chat BOT, and automation of Service Now Email
- Successfully transitioned a high-value APAC online gaming customer, implementing Agile CSI methodology and improving CSAT scores, while achieving a leadership pulse rate of 8.2 out of 10 within 60 days
Partner
MiniZ Label & iBrillianz Consulting
05.2017 - 08.2020
- Spearheaded the creation of MiniZ Label, a vibrant apparel brand catering to kids and teens, demonstrating entrepreneurial prowess in design and pattern innovation. Strategically introduced MiniZ Label's products on prominent domestic e-commerce platforms like FirstCry, Ajio, Myntra, Limeroad, and Mirraw, generating a revenue of 7.5 lakh and attracting over 1500 unique customers within the first year alone, showcasing remarkable growth and market acceptance.
- As the driving force behind iBrillianz Consulting, I harnessed the power of Generative AI, growth hacking, and performance marketing to elevate the customer experience, driving a gross revenue of 5.3 lakh. I led initiatives in artwork creation, video editing, and orchestrated live events and concerts, all contributing significantly to our revenue through female-led digital events. Moreover, I organized and managed successful exhibitions such as Businesswomen's Expo (21' & 22'), Hyderabad Kids Fair, COWE, FireClay, and FAFF, showcasing my adept leadership in event management and promotion.
Manager, ISO Stream Lead and Lean Change Agent
Capgemini India Pvt. Ltd.
06.2010 - 04.2017
- Project Lead and Internal Auditor for ISO 20000-1, Data Center Services, Finland from 2013 to 2014
- Prepared Gap Analysis report along with recommendations for 200+ headcount scope of work
- Lead Pre-Audits with external auditing agency for ISO 9001, 20000-1 and 14001
- Monitored, evaluated, and led the Continuous Improvement Program for the Data Center by being a trusted advisor, facilitator, and creative problem solver for a scope of 200+ Headcount
- Functioned as LEAN implementation accelerator for Delivery Excellence team, India managing the scope of 800+ resources with highly complex geography, multi-technology and multi-accounts business model
- Led and mentored 26+ A3 thinking projects with cumulative effort savings crossing 300 hours, mentored 3 GB projects and over 16 yellow belt projects.
Education
Bachelor of Science - Electronics
Rani Durgavati Vishwavidyala - Jabalpur, MP
Product Management
Indian Institute of Management, Indore
10.2022
Skills
- Strong Technology & Business Communication Skills
- ITIL 4 & Service Management
- Art Of Collaborative Buy-in
- Product Ideation and Strategy
- LEAN & Six Sigma
- Startups & Entrepreneurship
- Risk Management
- Agile-Scrum
- International Projects
- Quality Governance & Strategy Planning
- Leadership and Customer-Centricity
- Generative AI in Creative Mastery
Accomplishments
Awarded “Transformation Lead” Q4 -2020 and “Path Finder” For Q3 – 2021 Capgemini India Pvt. Ltd
Certification
- Connected Manager Program (Capgemini University)
- ISO 20000 Lead Auditor (PECB)
- ITIL Expert (PeopleCert)
- ISO/IEC 27001:2013 ISMS Essentials & Information Security Risk Professional (CareerandSKills.com)
- Six Sigma Black Belt (IASSC)
- Agile and Scrum Fundamentals (Udemy)
- Performance Marketing, Growth Hacking and Generative AI for Creatives Mastery– [Growth School (growthschool.io)]
- NLP Practitioner - Certified by iGNLP & ABNLP Accredited
Languages
Level 1A in French from Amira Language Schools, Belgium
Level 11/12 and 21 /22 in Dutch from Brussels Onthaalbureau Nieuwkomers, Belgium
Affiliations
- Confederation Of Women's Entreprenuers
Timeline
Lead – Delivery Excellence, Risk and Compliance
Tata Consultancy Services
05.2023 - Current
Senior Manager, Group Quality & Group Delivery
Capgemini India Pvt. Ltd.
03.2022 - 04.2023
Quality Transformation Lead
Capgemini India Pvt. Ltd.
09.2020 - 03.2022
Partner
MiniZ Label & iBrillianz Consulting
05.2017 - 08.2020
Manager, ISO Stream Lead and Lean Change Agent
Capgemini India Pvt. Ltd.
06.2010 - 04.2017
Bachelor of Science - Electronics
Rani Durgavati Vishwavidyala - Jabalpur, MP
Product Management
Indian Institute of Management, Indore
Interests
Hindustani Vocal Music, Woodwork and Carpentry and Interior Designing
Interests
Hindustani Vocal Music, Woodwork and Carpentry and Interior Designing
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