Language
MITHUN PHAPALE
RESTAURANT MANAGER
Pimpri-Chinchwad
Summary
Dynamic Restaurant Manager with a proven track record at Yellow Banana Food Company, excelling in operations management and staff training. Enhanced customer satisfaction through innovative service standards and effective complaint resolution. Skilled in inventory control and fostering teamwork, ensuring a seamless dining experience while maintaining high food safety standards.
Overview
3
3
2
2
Certifications
17
17
years of professional experience
Work History
Restaurant Manager
Yellow Banana Food Company (Pop Tates )
02.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for Guest.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Restaurant & Banquet Manager
Hotel 84 East
03.2020 - 01.2023
- Supervised and mentored kitchen and serving staff.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
Assistant Restaurant Manager
Yellow Banana Food Company ( Pop Tates)
02.2019 - 02.2020
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
House Manager
Kerzner International
MUMBAI, Maharashtra
10.2014 - 12.2018
- Coordinated household schedules, ensuring efficient daily operations and timely task completion.
- Managed vendor relationships, negotiating contracts for maintenance and service agreements.
Bartender
Della Resorts
10.2011 - 10.2014
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Trainee Assistant Bartender
The 'O' Hotel
09.2010 - 10.2011
Trainee Banquet Steward
Hotel Kalasagar
01.2010 - 09.2010
Education
BBA - Human Resources Management
AMITY UNIVERSITY ONLINE
04.2001 -
Diploma - Hotel Management & Catering Technology
Ideal Institute of Hotel Management
Alephata 04.2001 -
HSC - Arts
Shree Nathababa Junior College
Bota, Tal - Sangamaner Dist - Ahilyanagar 04.2001 -
SSC -
Shree Rokadeshwar Madhyamik Vidyalaya
Ambi Dumala Tal- Sangamner Dist- Ahmednagar 04.2001 -
Skills
Staff management
Operations management
Inventory control and record keeping
Shift management
Supervisory skills
Point of sale (POS) system operation
Complaint resolution
Catering coordination
Purchasing and cost control
Teamwork and collaboration
Multitasking
Food Safety Supervisor Certified
Certification
Food safety supervisor
Drawing & Painting
Certified with elementary and Intermediate drawing Exam
Timeline
Restaurant Manager
Yellow Banana Food Company (Pop Tates )
02.2023 - Current
Restaurant & Banquet Manager
Hotel 84 East
03.2020 - 01.2023
Assistant Restaurant Manager
Yellow Banana Food Company ( Pop Tates)
02.2019 - 02.2020
House Manager
Kerzner International
10.2014 - 12.2018
Bartender
Della Resorts
10.2011 - 10.2014
Trainee Assistant Bartender
The 'O' Hotel
09.2010 - 10.2011
Trainee Banquet Steward
Hotel Kalasagar
01.2010 - 09.2010
BBA - Human Resources Management
AMITY UNIVERSITY ONLINE
04.2001 -
Diploma - Hotel Management & Catering Technology
Ideal Institute of Hotel Management
04.2001 -
HSC - Arts
Shree Nathababa Junior College
04.2001 -
SSC -
Shree Rokadeshwar Madhyamik Vidyalaya
04.2001 -