MOHAMMAD JAVED
Infra Architect
Pune
Summary
Over 15 years of experience bridging the gap between business goals and technology to deliver efficient IT support solutions. Accomplished IT Consultant with a proven track record of conceptualizing and implementing strategies that drive IT business growth and ensure profitability. Expertise in understanding the interface between business and technology, identifying emerging technology needs, and aligning them with Active Directory and Windows products. Skilled in mapping client requirements, conducting gap analysis, and devising cost-effective end-to-end IT solutions that maximize customer value. Strong troubleshooting skills for system performance issues in large client/server and high availability environments, effectively addressing performance bottlenecks for maximum network uptime. Comprehensive knowledge includes Active Directory, Enterprise Messaging Systems, Server Management, and Server Consolidation using Microsoft Hyper-V/VMware.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
10
10
Certifications
Work History
Infra Architect
Cognizant Technology Services
08.2021 - Current
- Working as a Team lead on 'M' Band
- Part of the interview Panel
- (Took more than 400+ interviews for CTS)
- Lead a team of cloud engineers and On prem Engineer to deliver managed services to clients Manage and maintain cloud infrastructure on AWS, Azure, and GCP
- Implement and monitor security measures to protect cloud resources using Matric Beat and winlogon Beat(Kibana Elastic)
- Optimize cloud solutions to improve performance and reduce costs
- Develop and maintain disaster recovery and backup plans
- Automate routine tasks using scripting languages such as PowerShell
- Conducted cloud readiness assessments and provided recommendations
- Ensured compliance with industry standards and regulations
- Provided technical guidance and support to clients and internal teams
- Collaborate with cross-functional teams to ensure seamless cloud operations
- Motivate the team so that they are focused on the customer satisfaction
- Preparing the roster and managing the leaves
- Manage Day to day operations of the shift (Staffing)
- Prepare SLA Report and present it to the client in Monthly report
- Connect with the client weekly and Monthly to discuss the Task which is completed by the team and to understand the further requirement of the client
- Prepare and upload QOS data internally for the client
- Prepare Monthly Segment Slides which gets discussed with client and EDL
- Keep the track of all Jira Tkts and their SLA
- Which we discussed with the client in Monthly Review Deck
- Coach the engineers whenever required
- Attending daily calls with client of all the progress of all the cases and roadblocks
- Attend P1/P2 calls if Team needed
Team Lead
Cognizant Technology Services
01.2023 - 04.2023
- Managing a Team of 8 people
- Preparing the roster and managing the leaves
- Manage Day to day operations of the shift (Staffing)
- Prepare SLA Report and present it to the client in Monthly report
- Coach the engineers whenever required
- Attending daily calls with client of all the progress of all the cases and roadblocks
- Attend P1/P2 calls if Team needed
- Working on Pingcaltle vulnerability for 22 domains in AXA UK Account
- Work closely with the client for daily progress of the Incident and Service Request
- Working on MTSB to meet all the domains with new baseline
- Handle all the escalated issues
- Working with IIS team for Vulnerability
- Attending internal daily Hyper-care call to discuss all the issues and challenges and find the best solution to overcome
- Helping team in providing solution on the cases where they see any roadblocks
Team Lead
Cognizant Technology Services
08.2021 - 01.2023
- Managing AD Team
- Provide feedback to the Engineer if needed
- Discuss the proactive solutions
- Maintaining and managing the health of Mattel Environment Active Directory Domain controllers (59 DCs)
- Helped Team to Migrate AD 2012 Core server edition to windows 2016 core edition (59 DCs in Mattel Account)
- Helped Team to Migrate DHCP services from old DCs to new DCs
- Helped Team to Migrate FRS services to DFSR for 2 Domains in a forest
- Maintaining GPO Replication
- Working on Server Support as well sometimes
- Attend all the calls with client to discuss all the Ongoing issues
- Work on RCAs with the team for P1 and P2 incidents
- Help Security team for Certificate services
- Creating SOPs for different-different issues
- Working as a channel between Team and management
- Provide On-Call support on weekends
- Basic Knowledge on O365
Support Engineer
Microsoft India Pvt. Ltd.
05.2020 - 05.2021
- Working on Severity cases like Sev A and P1, taking Triages on hot topics like ADCS etc
- In compliance with the organizational standards and service level agreements
- Managing initial assessment of urgency and business impact of all support calls while successfully maintaining the overall ownership of the user's issue & service ensuring that they receive resolution within a reasonable timeframe
- Facilitating RCA on advisory cases, analyzing Netmon, profile etl, demoting and promoting of domain controller, working Public Key infrastructure and AD replication Amongst Servers
- Managing and troubleshooting FSMO roles and group policy issues, leading disaster recovery of active directory, including authoritative restore of active directory
- Reviewing performance and trends in response to incidents, generating the aging report and providing recommendations to the Management for service improvement
- Responsible for service management, and infrastructure management for products/ projects, corporate staff support, IT risk and audit
- Enhancing infrastructure and ensuring continuous availability of licenses, file systems, support along with maintaining, and analyzing, troubleshooting and repairing server systems for large sized users
- Analyzing all aspects of the existing infrastructure and recommending modifications that will enhance system reliability, availability, serviceability and scalability
- Troubleshooting health issues of the Directory Services by analyzing DCdiag, using repadmin, deploying group policies and managing user profiles (roaming / offline cache/ folder redirection)
- Handling file replication issues between DCs, working on DFSR, server hangs (soft & hard hangs), setting up performance log for server performance related issues
- Establishing process monitor tool for registry issues for permission issues
Project Lead - Account: Standard and Poor (S&P Global)
Wipro Ltd.
02.2020 - 05.2020
- Spearheaded a team of 6 people to manage AD Site and Site Link, AD Replication and manage weekly call with the cx to provide updates regarding issues and fix
- Troubleshot P1 and P2 cases related to directory services and facilitated effective support on DFS and DFSR functionality
- Handled demoting and promoting of domain controller, patching of Domain Controllers and troubleshooting health issues of the Directory Services by analyzing DCdiag, using repadmin
- Managed and troubleshot on DNS and DHCP, supported Windows Active Directory including group policy, DFS etc
- Reviewed technology requests, monitored major projects, ensuring compliance of infrastructure with respect to information security policies
- Maintained the availability, reliability and functionality of the Systems through proactive monitoring and prepared project documentation
- Retained operational, configuration, security, or other procedures while configuring, installing, and managing data backups for applications and systems, ensuring regular maintenance of servers, backup software, and storage tools through the installation of software upgrades, patches, and hardware upgrades
AD and Windows Consultant
Nexpro Systems Pvt. Ltd.
06.2018 - 02.2020
- Ensured smooth running of AD site and site link, including monitoring and replication AD server Patching with the accountability of managing group policies in accordance with SPGI provided guidelines Team;(Level2 &Level3)
- Monitored the Active Directory relevant domains, including functional performance, replication and critical Event entries; troubleshot replication and GPO issues
- Provided support and solutions for IT Service Delivery, including infrastructure, network operation center and application software management
- Supported DFS functionality in the Active Directory domain and involved in DHCP services management, scope creation, maintenance and cleaning
- Handled Active Directory Integrated DNS, forward lookup zone, reverse lookup zone, scavenging, maintenance activities along with Windows service Management
- Maintained seamless coordination with the Project Teams to promote Domain Controller activities and created and troubleshot DNS records
- Troubleshot on P1 and P2 issues related to DCs or authentications etc
- Supported in managing incident processes which directly or indirectly impacts IT production services in line with agreed IT incident management processes minimizing adverse impact to business services
- Ensured all the critical, and major incidents were addressed within SLA and sent out the critical alerts for such incidents, thus drove client satisfaction through the delivery of quality and timely service
- Provided day to day support to ensure desktop IT functionality is maintained to agreed service levels, maintained accurate information through internal systems
Technical Consultant
Prosec Solutions Middle East LLC
02.2016 - 02.2017
- Handled daily operations of the PC host computer by monitoring system performance, configuration, maintenance and repair and carried out on-site system administration, including system and server support services
- Ensured maximum uptime by driving maintenance of servers, network, printers, and workstations, system administration, security and server maintenance support
- Developed security policy, and facilitated security awareness training in compliance with the standard operating procedures
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access
- Recommended network security standards and upgrades to management, managed firewall, network monitoring and server monitoring both on and off-site
- Led the delivery of end-to-end solutions that encompasses perimeter security and secured content management, managed identity risk, policy and compliance management
- Drove maintenance of maintain virtual servers with Hyper-V, IIS server, Storage Active Directory, Hyper V besides administration duties for AD, servers, backups and restore
- Monitored support for critical servers as determined by IT management
Computer Programmer
Western Catering Company WLL
12.2014 - 11.2015
- Reviewed performance and trends in response to incidents, generated the aging report and providing recommendations to the Management for service improvement
- Facilitated central user support to Windows workstations/ thin clients and assistance in network administration, installation, and upgrade
- Facilitated documentation evidence of any and/or all work product, ensured availability for on-call 24/7 support
- Troubleshot support for all servers, including Windows, IIS, data applications, security patching and Windows Group Policy, etc
Specialist Tech Engineer - SD
MPHASIS LTD
01.2008 - 09.2014
- Ranked 2nd in 'CROSS-PROCESS QUALITY PERFORMANCE' Award
- Awarded the 'SUMMIT INDIVIDUAL AWARD' for consistent performance
- Received 'AGENT OF THE MONTH' several times
- Had a consistent rating of more than 4.5(out of 5)
- Worked on project - Emea Security and Access Management in IMAC Level 2 Team as Security Analyst / Specialist Tech Engineer - SD and as the Project coordinator of AD user migration in Europe
- Developed and handled user mailbox/group mailboxes, generic mailbox access and mailbox recovery, creation of conference/meeting rooms, outlook fax setup and active sync setup, distribution list setup
- Carried out monthly change management of patching, password changes for Windows 2000 & 2003 servers
- Created and handled security groups, SAP access using Pandora interface; granted and managed file/folder/shared folder access, handled user roaming profile settings and migration across servers
- Accomplished project related to deletion of home and profile folders for EMEA region (September 2009- January 2010) as well as of granting 10000 Cadbury user's access to Kraft files and folders
- (June 2010- December 2010)
- P1 E (Project-One Europe) as Subject Matter Expert
- Monitored, implemented and executed all SAP Security and several SAP application issues whilst consistently maintaining stringent SLA of 10 minutes
- Addressed weekly client calls and successfully migrated user data (all EMEA users) from three different tools into SM 7
Education
Bachelor of Computer Application - Computer Applications Development
INTERNATIONAL SCHOOL FOR TECHNICAL EXCELLENCE
PUNE 04.2010 - 12.2010
Skills
Windows Server 2008/R2
Windows Server 2012
Windows Server 2016
Windows Server 2019
Azure Administration
Setup & Installation of Microsoft Operating Systems
Repair
File Systems
Backup and Recovery
Driver Installation and Signing
Windows Updates and Patching
Virtual server software
Exchange Server 2010
Networking
Active Directory Installation
Active Directory configuration
Active Directory Replication
Disaster Recovery
Creating and Managing User Accounts
Managing Resources and backup
DNS
DHCP
FSMO Roles
Replication
MMC Enrollment
AUTO Enrollment
Web Enrollment
NDES
CEP
Certificate renewal
MS Service desk
ServiceNow
SM9
Peregrine Service Center
HP Open View Service Center
SolutionManager 7
KRAFT SERVICE CENTER
Terminal Server
Pandora Interface
PCE 40 Tool
Project planning
Project management
Technical architecture design
Certification
MCP Certified Professional
Career summary
15+ years of experience in bridging business goals and technology to provide productive IT support solutions by providing domain support for managing operations round the clock. A skilled IT Consultant with demonstrated strength in conceptualizing and implementing strategies for growth of IT business opportunities and achieving consistent and bottom-line profitability. Expertise in the business-technology interface, identify and align client's emerging technology needs with Active Directory and Windows products. Proven capabilities in mapping client's needs and conducting gap analysis to devise cost effective end-to-end IT solutions to maximize value perception for the customer., IT Consulting and Support, Project Coordination, Installation and Configuration, Business Continuity, Vendor Management, AD site and site link, Maintenance/Troubleshooting, Disaster Recovery, Active Directory, Service Desk Management, Incident Management, Cloud Technology (GCP/Azure), Solarwind/Kibana Elastic Beats, BCP Management, Performance Improvement, Backup and Recovery, Stakeholder Engagement, Team Management
Personal Information
- Passport Number: Valid Indian
- Date of Birth: 12/06/83
- Gender: Male
- Nationality: Indian
Timeline
Team Lead
Cognizant Technology Services
01.2023 - 04.2023
Infra Architect
Cognizant Technology Services
08.2021 - Current
Team Lead
Cognizant Technology Services
08.2021 - 01.2023
Support Engineer
Microsoft India Pvt. Ltd.
05.2020 - 05.2021
Project Lead - Account: Standard and Poor (S&P Global)
Wipro Ltd.
02.2020 - 05.2020
AD and Windows Consultant
Nexpro Systems Pvt. Ltd.
06.2018 - 02.2020
Technical Consultant
Prosec Solutions Middle East LLC
02.2016 - 02.2017
Computer Programmer
Western Catering Company WLL
12.2014 - 11.2015
Bachelor of Computer Application - Computer Applications Development
INTERNATIONAL SCHOOL FOR TECHNICAL EXCELLENCE
04.2010 - 12.2010
Specialist Tech Engineer - SD
MPHASIS LTD
01.2008 - 09.2014
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