MOHAMMAD JAVED
Pune
Summary
Over 15 years of experience bridging the gap between business goals and technology to deliver efficient IT support solutions. Accomplished IT Consultant with a proven track record of conceptualizing and implementing strategies that drive IT business growth and ensure profitability. Expertise in understanding the interface between business and technology, identifying emerging technology needs, and aligning them with Active Directory and Windows products. Skilled in mapping client requirements, conducting gap analysis, and devising cost-effective end-to-end IT solutions that maximize customer value. Strong troubleshooting skills for system performance issues in large client/server and high availability environments, effectively addressing performance bottlenecks for maximum network uptime. Comprehensive knowledge includes Active Directory, Enterprise Messaging Systems, Server Management, and Server Consolidation using Microsoft Hyper-V/VMware.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead - Security Engineer
London Stock Exchange Groups
Bangalore
08.2025 - 04.2026
- Led DSST team in overseeing four workstreams for Active Directory projects.
- Assisted in resolving DNS issues, including IP conflicts, duplicate IPs, and IP deletions.
- Supported the maintenance and creation of DNS records.
- Aided in GPO configuration and installation of ADML and ADMX files.
- Contributed to remediation tasks for domain admin, enterprise admin, and schema admin roles.
- Assisted in decommissioning legacy domains and removing them from trust management.
- Monitored users and computers while performing regular cleanup tasks.
- Managed OU structures and ensured effective housekeeping practices.
- Engaged with Azure IAM and facilitated Just In Time access management.
- Managed user SSO implementations within the Entra environment.
- Oversaw app registration and MFA strategies within Entra ID.
- Led efforts in Entra AD Connect and synchronisation of on-premise Active Directory to Entra AD.
- Directed conditional access initiatives under Azure.
- Developed a solid understanding of DNS and its components.
- Resolved complex DNS zone issues effectively.
- Implemented DHCP load balancing solutions to optimise performance.
- Spearheaded migration of Active Directory from Windows 2012 to 2019 servers.
- Executed smooth DHCP cutover processes between servers.
- Worked on RBAC Policy for Remote desktop users and administrators group to provide minimum access on the servers.
- Directed remediation efforts for highly privileged access groups to enhance security.
- Managed cleanup initiatives for stale DNS entries to ensure reliability.
- Oversaw auditing processes for built-in groups and GPO modifications to maintain compliance.
- Analysed and resolved complex security issues, applying critical thinking and technical skills to restore operations swiftly.
- Reviewed and updated security policies and procedures to comply with current regulations and standards.
Infra Architect
Cognizant Technology Services
Pune
08.2021 - 08.2025
- Led a team of cloud engineers and on-premises engineers to deliver tailored managed services to clients.
- Managed the maintenance and optimisation of cloud infrastructure on AWS, Azure, and GCP.
- Implemented and monitored robust security measures to secure cloud resources using Metricbeat and Winlogon Beat.
- Demonstrated strong knowledge of Kerberos and domain trust concepts.
- Resolved complex DNS priority issues to enhance service reliability.
- Oversaw resolution of DHCP issues for AVD and Citrix VDI assignments.
- Ensured inclusion of ADMX and ADML files in GPO templates for compliance.
- Championed Azure IAM initiatives while assigning and managing conditional access policies.
- Addressed Azure AD Connect syncing issues and configured AAD sync for improved operational efficiency.
- Utilised expertise in AD Manager and AD Audit Plus tools for effective administration.
- Spearheaded disaster recovery initiatives for domain infrastructures.
- Facilitated knowledge transfer regarding DNS scavenging techniques.
- Managed DHCP scope configurations and optimisations.
- Developed and enhanced disaster recovery and backup strategies.
- Automated repetitive tasks through PowerShell scripting.
- Conducted comprehensive cloud readiness assessments and delivered strategic recommendations.
- Ensured compliance with relevant industry standards and regulations.
- Provided expert technical guidance and support to clients and internal teams.
- Collaborated with cross-functional teams to ensure efficient cloud operations.
- Led team to prioritise customer satisfaction initiatives.
- Managed roster preparation and leave management effectively.
- Oversaw daily operations of the shift, ensuring optimal staffing.
- Prepared and presented comprehensive SLA reports to clients monthly.
- Engaged with clients weekly to review completed tasks and clarify future needs.
- Managed internal QOS data uploads for client access and analysis.
- Developed monthly segment slides for strategic discussions with clients and EDL.
- Monitored all JIRA tickets, ensuring SLA adherence and timely updates.
- Provided coaching to engineers to enhance their skill sets and productivity.
- Facilitated daily calls with clients to address case progress and roadblocks.
- Collaborated on P1/P2 calls to assist team in critical situations.
Support Engineer
Microsoft India Pvt. Ltd.
05.2020 - 05.2021
- Oversaw management of severity cases including sev A and P1.
- Directed triages on critical issues such as ADCS.
- Resolved DNS duplicate issues and addressed IP conflicts effectively.
- Handled DNS reverse lookup failures to maintain service integrity.
- Managed DNS records including A, PTR, and MX types.
- Addressed DHCP scope exhaustion and resolved IP reservation challenges.
- Ensured strict adherence to organisational standards and service level agreements.
- Conducted assessments of urgency and business impact for support calls, ensuring comprehensive ownership of user issues and timely resolutions.
- Facilitated root cause analysis on advisory cases by analysing NetMon profiles.
- Led management of FSMO roles and group policy issues to ensure system stability.
- Directed disaster recovery initiatives for Active Directory, successfully executing authoritative restores.
- Analysed performance trends and incident responses, advising management on service improvement strategies.
- Enhanced system reliability, availability, serviceability, and scalability through thorough analysis and strategic recommendations for infrastructure modifications.
- Resolved directory services health issues effectively by analysing dcdiag and deploying group policies, ensuring user profiles functioned seamlessly.
- Mitigated file replication issues between domain controllers, leading to improved server performance and stability.
Project Lead - Account: Standard and Poor (S&P Global)
Wipro Ltd.
02.2020 - 05.2020
- Spearheaded a team of 6 people to manage AD Site and Site Link, AD Replication and manage weekly call with the cx to provide updates regarding issues and fix
- Troubleshot P1 and P2 cases related to directory services and facilitated effective support on DFS and DFSR functionality
- Handled demoting and promoting of domain controller, patching of Domain Controllers and troubleshooting health issues of the Directory Services by analyzing DCdiag, using repadmin
- Managed and troubleshot on DNS and DHCP, supported Windows Active Directory including group policy, DFS etc
- Reviewed technology requests, monitored major projects, ensuring compliance of infrastructure with respect to information security policies
- Maintained the availability, reliability and functionality of the Systems through proactive monitoring and prepared project documentation
- Retained operational, configuration, security, or other procedures while configuring, installing, and managing data backups for applications and systems, ensuring regular maintenance of servers, backup software, and storage tools through the installation of software upgrades, patches, and hardware upgrades
AD and Windows Consultant
Nexpro Systems Pvt. Ltd.
06.2018 - 02.2020
- Ensured smooth running of AD site and site link, including monitoring and replication AD server Patching with the accountability of managing group policies in accordance with SPGI provided guidelines Team;(Level2 &Level3)
- Monitored the Active Directory relevant domains, including functional performance, replication and critical Event entries; troubleshot replication and GPO issues
- Provided support and solutions for IT Service Delivery, including infrastructure, network operation center and application software management
- Supported DFS functionality in the Active Directory domain and involved in DHCP services management, scope creation, maintenance and cleaning
- Handled Active Directory Integrated DNS, forward lookup zone, reverse lookup zone, scavenging, maintenance activities along with Windows service Management
- Maintained seamless coordination with the Project Teams to promote Domain Controller activities and created and troubleshot DNS records
- Troubleshot on P1 and P2 issues related to DCs or authentications etc
- Supported in managing incident processes which directly or indirectly impacts IT production services in line with agreed IT incident management processes minimizing adverse impact to business services
- Ensured all the critical, and major incidents were addressed within SLA and sent out the critical alerts for such incidents, thus drove client satisfaction through the delivery of quality and timely service
- Provided day to day support to ensure desktop IT functionality is maintained to agreed service levels, maintained accurate information through internal systems
Technical Consultant
Prosec Solutions Middle East LLC
02.2016 - 02.2017
- Handled daily operations of the PC host computer by monitoring system performance, configuration, maintenance and repair and carried out on-site system administration, including system and server support services
- Ensured maximum uptime by driving maintenance of servers, network, printers, and workstations, system administration, security and server maintenance support
- Developed security policy, and facilitated security awareness training in compliance with the standard operating procedures
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access
- Recommended network security standards and upgrades to management, managed firewall, network monitoring and server monitoring both on and off-site
- Led the delivery of end-to-end solutions that encompasses perimeter security and secured content management, managed identity risk, policy and compliance management
- Drove maintenance of maintain virtual servers with Hyper-V, IIS server, Storage Active Directory, Hyper V besides administration duties for AD, servers, backups and restore
- Monitored support for critical servers as determined by IT management
Computer Programmer
Western Catering Company WLL
12.2014 - 11.2015
- Reviewed performance and trends in response to incidents, generated the aging report and providing recommendations to the Management for service improvement
- Facilitated central user support to Windows workstations/ thin clients and assistance in network administration, installation, and upgrade
- Facilitated documentation evidence of any and/or all work product, ensured availability for on-call 24/7 support
- Troubleshot support for all servers, including Windows, IIS, data applications, security patching and Windows Group Policy, etc
Specialist Tech Engineer - SD
MPHASIS LTD
01.2008 - 09.2014
- Ranked 2nd in 'CROSS-PROCESS QUALITY PERFORMANCE' Award
- Awarded the 'SUMMIT INDIVIDUAL AWARD' for consistent performance
- Received 'AGENT OF THE MONTH' several times
- Had a consistent rating of more than 4.5(out of 5)
- Worked on project - Emea Security and Access Management in IMAC Level 2 Team as Security Analyst / Specialist Tech Engineer - SD and as the Project coordinator of AD user migration in Europe
- Developed and handled user mailbox/group mailboxes, generic mailbox access and mailbox recovery, creation of conference/meeting rooms, outlook fax setup and active sync setup, distribution list setup
- Carried out monthly change management of patching, password changes for Windows 2000 & 2003 servers
- Created and handled security groups, SAP access using Pandora interface; granted and managed file/folder/shared folder access, handled user roaming profile settings and migration across servers
- Accomplished project related to deletion of home and profile folders for EMEA region (September 2009- January 2010) as well as of granting 10000 Cadbury user's access to Kraft files and folders
- (June 2010- December 2010)
- P1 E (Project-One Europe) as Subject Matter Expert
- Monitored, implemented and executed all SAP Security and several SAP application issues whilst consistently maintaining stringent SLA of 10 minutes
- Addressed weekly client calls and successfully migrated user data (all EMEA users) from three different tools into SM 7
Education
Bachelor of Computer Application - Computer Applications Development
INTERNATIONAL SCHOOL FOR TECHNICAL EXCELLENCE
PUNE12.2010
Skills
Technical architecture design
,Project management
,Project planning
,PCE 40 Tool
,Pandora Interface
,Terminal Server
,KRAFT SERVICE CENTER
,SolutionManager 7
,HP Open View Service Center
,Peregrine Service Center
,SM9
,ServiceNow
,MS Service desk
,Certificate renewal
,CEP
,NDES
,Web Enrollment
,AUTO Enrollment
,MMC Enrollment
,Replication
,FSMO Roles
,DHCP
,DNS
,Managing Resources and backup
,Creating and Managing User Accounts
,Disaster Recovery
,Active Directory Replication
,Active Directory configuration
,Active Directory Installation
,Networking
,Exchange Server 2010
,Virtual server software
,Windows Updates and Patching
,Driver Installation and Signing
,Backup and Recovery
,File Systems
,Repair
,Setup & Installation of Microsoft Operating Systems
,Azure Administration
,Windows Server 2019
,Windows Server 2016
,Windows Server 2012
,Windows Server 2008/R2
Certification
- AZ-104- Azure Administrators Associate
- MCP Certified Professional
- MCSA Certified Professional
- 270: Installing Configuring and Administering Windows XP Professional
- 290: Managing and Maintaining a Microsoft windows Server 2003 Environment
- 291: Implementing, Managing and Maintaining a Microsoft window Server 2003 Network Infrastructure
- 236: TS: Exchange Server 2007 Configuration
- ITIL V3 Foundation Certified
- DNIIT (2 Years course from NIIT)
- A+ (Computer Hardware Basics)
- N+ (Networking Basic concepts)
Career summary
15+ years of experience in bridging business goals and technology to provide productive IT support solutions by providing domain support for managing operations round the clock. A skilled IT Consultant with demonstrated strength in conceptualizing and implementing strategies for growth of IT business opportunities and achieving consistent and bottom-line profitability. Expertise in the business-technology interface, identify and align client's emerging technology needs with Active Directory and Windows products. Proven capabilities in mapping client's needs and conducting gap analysis to devise cost effective end-to-end IT solutions to maximize value perception for the customer., IT Consulting and Support, Project Coordination, Installation and Configuration, Business Continuity, Vendor Management, AD site and site link, Maintenance/Troubleshooting, Disaster Recovery, Active Directory, Service Desk Management, Incident Management, Cloud Technology (GCP/Azure), Solarwind/Kibana Elastic Beats, BCP Management, Performance Improvement, Backup and Recovery, Stakeholder Engagement, Team Management
Personal Information
- Passport Number: Valid Indian
- Date of Birth: 12/06/83
- Gender: Male
- Nationality: Indian
Timeline
Lead - Security Engineer
London Stock Exchange Groups
08.2025 - 04.2026
Infra Architect
Cognizant Technology Services
08.2021 - 08.2025
Support Engineer
Microsoft India Pvt. Ltd.
05.2020 - 05.2021
Project Lead - Account: Standard and Poor (S&P Global)
Wipro Ltd.
02.2020 - 05.2020
AD and Windows Consultant
Nexpro Systems Pvt. Ltd.
06.2018 - 02.2020
Technical Consultant
Prosec Solutions Middle East LLC
02.2016 - 02.2017
Computer Programmer
Western Catering Company WLL
12.2014 - 11.2015
Specialist Tech Engineer - SD
MPHASIS LTD
01.2008 - 09.2014
Bachelor of Computer Application - Computer Applications Development
INTERNATIONAL SCHOOL FOR TECHNICAL EXCELLENCE