MOHAMMAD ALI SHEIKH
Key Account Manager - Motor Claims
Nagpur
Summary
Experienced Manager in Motor Claims & Key Account Manager with a strong background in team handling and process implementation. Skilled in resolving customer concerns and maintaining positive relationships. Proficient in monitoring TATs and achieving desired goals. Demonstrated expertise in loss assessment and claim settlement. Seeking opportunities to contribute to a globally recognized organization and stay updated with cutting-edge technologies. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
5
5
Certifications
Work History
Key Account Manager - Motor Claims
Claim Genius India Pvt Ltd
05.2024 - Current
- Maintain relationships with existing Key accounts i.e, PSU Insurance company and upsell the organization's products or services.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
Manager
Digit Insurance
3 2020 - 04.2024
- Taking responsibility for establishing a high-performance culture within the team
- Motivate, innovate and build rapport
- Taking responsibility for own development, working under limited supervision.
Deputy Manager
Tata AIG General Insurance Co. Ltd
09.2017 - 03.2020
- Responsible for the Motor Claims (Inhouse & External) for the location of Nagpur region
- Conducting physical survey for major or complex claim
- Interaction with the repairer as well as insured for smoother claim settlement
- Review and approval of claims in detail manner
- Mediate in case of dispute or disagreement
- Ensuring Compliance of SOPs and Guidelines.
Claims Service Manager
ICICI Lombard GIC Ltd
07.2014 - 09.2017
- As per my Last Assignment, i was handling virtual claims by handle 400 claims in a month
- Was conducting surveys of two wheelers & four wheelers as well as marine (transit)
- To visit at Repairer’s place and conducting survey of accident vehicle
- Catching proper photographs which help in claim settlement
- Interaction with the repairer as well as insured for smoother claim settlement
- Using proper diagnostic skill for exact loss assess
- Maximize reparability by using proper skill and also convince repairer for that
- Doing faster claim settlement for increasing customer satisfaction
- Having better Knowledge for net loss & cash loss settlement and interaction with insured for settlement
- I was conducting more than 175 claims per month with covering area of 40kms at surat
- Produce and analyze service report like, Maintain TAT, Claim size and Claim ratio for better company prospect.
Education
Diploma in Mechanical Engineering -
G.H.Raisoni University
Nagpur, IndiaSkills
Microsoft Office
Claims Processing
Litigation
Liability
Mentoring
Customer Service
Key Account Management
Client Relationship Building
Data-driven decision-making
Business Development
Certification
Manager Excellence Program, Skillscafe
Passions
- Personal Finance
- Reading Books
Languages
English
Hindi
Marathi
Gujarati
Telugu
Timeline
Key Account Manager - Motor Claims
Claim Genius India Pvt Ltd
05.2024 - Current
Manager Excellence Program, Skillscafe
01-2024
Investigation Motor Vehicle Fires, The International Association of Arson Investigators (IAAI), 07/2021
06-2021
Motor Vehicles: Transmission, Exhaust, Brakes and Accessory System, The International Association of Arson Investigators (IAAI), 07/2021
06-2021
Motor Vehicles: The Engine and Ignition, Electrical and Fuel System, The International Association of Arson Investigators (IAAI)
06-2021
AMDET Program, Accredited by CII London
09-2018
Deputy Manager
Tata AIG General Insurance Co. Ltd
09.2017 - 03.2020
Claims Service Manager
ICICI Lombard GIC Ltd
07.2014 - 09.2017
Manager
Digit Insurance
3 2020 - 04.2024
Diploma in Mechanical Engineering -
G.H.Raisoni University
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