MOHAMMAD SALMAN SHAIKH
Mumbai
Summary
Enthusiastic flight attendant with a reputation for exceeding passenger expectations. Adept at managing cabin dynamics, ensuring a harmonious atmosphere and addressing passenger needs with professionalism. Trained in emergency response and customer service excellence. Committed to creating an enjoyable and safe journey for every traveler.
Overview
3
3
years of professional experience
Work History
Senior Flight Attendant
SpiceJet Airlines
02.2022 - Current
- Ensured high service and safety to passengers during in-flight and on the ground position.
- Provided comfort to all passengers throughout the flight.
- Assisted in providing the best possible customer service to all passengers.
- Demonstrated all emergency equipment and procedures.
- Worked with a professional and positive attitude towards work.
Sales Executive
GOURMET BAKLAVA
06.2021 - 01.2022
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Prioritized helping customers over completing other routine tasks in store.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Customer Service Executive
UPSTOX PVT LTD
03.2021 - 05.2021
- Processed customer service orders promptly to increase customer satisfaction.
- Informed customers of upcoming promotions and deals to boost sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Chemistry
UNIVERSITY OF MUMBAI
Mumbai, India10.2020
Skills
- Airline operations
- Emergency response training
- Crew coordination
- Conflict resolution
- First aid and CPR certified
- Cultural sensibility
- Strong decision-making skills
- Communication
- Attention to detail
- Team collaboration
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Flight Attendant
SpiceJet Airlines
02.2022 - Current
Sales Executive
GOURMET BAKLAVA
06.2021 - 01.2022
Customer Service Executive
UPSTOX PVT LTD
03.2021 - 05.2021
Bachelor of Science - Chemistry
UNIVERSITY OF MUMBAI
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