MOHAMMED FAISAL KHAN
Pune
Summary
Dynamic Azure Administrator with proven expertise at First Insight Software Solutions, excelling in resource management and workload migration. Adept at deploying virtual machines and configuring networks, while fostering team collaboration and mentoring peers. Recognized for enhancing operational efficiency and delivering exceptional technical support to clients.
Overview
11
11
years of professional experience
Work History
Azure Administrator - II
First Insight Software Solutions India
Pune
06.2023 - Current
- Managed Azure subscriptions and resources for optimal performance.
- Implemented and managed storage solutions to enhance efficiency.
- Deployed and managed virtual machines (VMs) for various applications.
- Configured and managed virtual networks (Vnets) to ensure connectivity.
- Migrated on-premises workloads to Azure, utilizing effective strategies.
- Executed migration strategy hands-on, applying 6Rs methodology.
- Provided first point of contact for SAAS-related issues and troubleshooting.
- Maintained records and documented solutions while training and mentoring new team members.
- Review cases fixed by L1 and providing feedbacks
System Administrator Level - I
Compucom CSI Systems India pvt.ltd
Pune
02.2018 - 05.2023
- Managed Linux and Unix servers through installation, configuration, and maintenance.
- Configured and administered networking services including DNS and DHCP.
- Monitored system health and troubleshot hardware and software issues.
- Proactively managed Portal Queues and emails while preparing documentation.
- Analyzed system internals, networking, and security for on-premise infrastructure.
- Oversaw management of virtual machines and networks within Azure.
- Installed and maintained Windows Server components such as Active Directory and Group Policy.
- Executed backups, restores, and data recovery processes.
Customer Service Associate
Concentrix
Pune
11.2017 - 02.2018
- Resolved customer inquiries through email, chat, and voice channels.
- Provided support via phone and chat interactions to enhance user experience.
- Educated customers on products and services to facilitate informed decisions.
- Collaborated with team members to elevate service quality.
- Handled escalated issues with professionalism and attention to detail.
Technical Support Executive
TechProjector Pvt. Ltd
Khandwa
01.2015 - 03.2017
- Supported diverse POS software, including billing systems and inventory management for 40 clients.
- Configured software to meet customer requirements, ensuring effective deployment.
- Facilitated client communications regarding service and support inquiries.
- Validated client requests and bug reports, debugging software and coordinating with developers.
- Maintained positive client relations through collaboration with sales team.
- Created standardized documentation for instructions, troubleshooting, and maintenance of supported applications.
Education
B.E. - Computer Science & Engineering
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bhopal, M.P.07-2013
HSC -
M.P. Board of Education
Khandwa, M.P.01.2009
Skills
- Azure resource management
- Virtual machine deployment
- Storage solutions management
- Network configuration
- Workload migration
- Systems administration
- Networking services
- Troubleshooting techniques
- Technical support
- Client relationship management
- Problem solving
- Team collaboration
- Mentoring and training
- Flexible schedule
Certifications And Tools
- Certified Microsoft Azure Fundamentals (AZ-900)
- SolarWinds to manage network
- Ticketing Tools: ServiceNow & Clarify
- SSH & Telnet Client: SecureCRT & Putty
- VMware Smart Assurance Global Console
- Windows, Linux & Unix Servers
- OS: Windows 10, Ubuntu
Personal Information
- Date of Birth: 14/07/91
- Permanent address: 69, Hayat Manzil, Krishna Rao Gokhale Marg, Dr Zakir Hussain, Ward No 41 Khandwa Madhya Pradesh 450001.
- Marital Status: Married
- Languages: English, Hindi & Urdu.
Disclaimer
I hereby declare that the information provided above is very authentic and true to my knowledge.
Timeline
Azure Administrator - II
First Insight Software Solutions India
06.2023 - Current
System Administrator Level - I
Compucom CSI Systems India pvt.ltd
02.2018 - 05.2023
Customer Service Associate
Concentrix
11.2017 - 02.2018
Technical Support Executive
TechProjector Pvt. Ltd
01.2015 - 03.2017
B.E. - Computer Science & Engineering
Rajiv Gandhi Proudyogiki Vishwavidyalaya
HSC -
M.P. Board of Education
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