Mohammed Farooq Shaikh
O365 Exchange Online Administrator
Pune
Summary
Versatile Information Technology Consultant with 11 years of experience helping managing and optimizing cloud-based Exchange environments and On-premises Exchange server. Proficient in all aspects of Exchange Online administration, including mailbox management, message flow troubleshooting, security and compliance configuration, and migration planning. Skilled in deploying and configuring Exchange Online Protection (EOP) for email security and anti-spam measures. Experienced in implementing and managing hybrid Exchange environments, ensuring seamless integration between on-premises and cloud-based mail services. Sound knowledge in PowerShell scripting for automation and task simplification in Exchange Online administration. Committed to staying updated with the latest Exchange Online technologies and best practices to deliver efficient and secure email services. Effective communicator and team player with a proven ability to collaborate with cross-functional teams and provide comprehensive support for Exchange Online users and stakeholders.
Overview
11
11
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Associate Consultant, Technology
Capgemini Technology Services India Limited
04.2016 - Current
- Managing the mail flow and Mail-flow protection on Office 365.
- Mailbox restoration on O365.
- Managing the end user issues.
- Managing user mailboxes.
- Managing the email restoration on Outlook.
- Managing Outlook issues at user end.
- Managing message flow troubleshooting.
- Managing security and compliance configuration.
- Managing mailbox migration.
- Skilled in deploying and configuring Exchange Online Protection (EOP) for email security and anti-spam measures.
- Managing and implementing hybrid Exchange environments, ensuring seamless integration between on-premises and cloud-based mail services.
- Sound knowledge in PowerShell scripting for automation and task simplification in Exchange Online administration.
- Patching of Windows Server manually (Using the DISM tool).
- Managing AD Connect for User synchronization to O365.
- Managing users and attributes on Azure Active Directory.
- Managing VMware deployment through templates/clones and CPU/Memory hot add.
- Allocating or extending drives from data store to VM etc.
Implementing vMotion and fault tolerance feature on virtual machine. - Moving VM’s from one LUN to another LUN using Storage V-Motion.
Sr. Support Engineer –Microsoft Cloud (Office 365)
Convergys Pvt. Ltd. Pune
04.2013 - 04.2016
- Delivered exceptional customer service by addressing user inquiries promptly and professionally.
- Connected to computer of client using remote link to install programs and applications.
- Handling high priority implementation scenarios for Office 365 cloud.
- Address to the network issues of Microsoft IT administrators and partners worldwide.
- Managing Active Directory users for synchronization with cloud (Exchange Online), setting up ADFS (Active Directory Federation Services) and Directory Synchronization.
- Assisting Administrators migrating on-premises server to Cloud Server.
- Creating and migrating mailboxes from on-premises to Cloud Server.
- Working with Active Directory Migration tools like DirSync (ILM).
- Troubleshooting migration issues with Administrators.
- Giving resolution on Outlook clients like 2007, 2010 and 2013 functionality related to Office 365.
- PowerShell Commands scripting used in Exchange on-prem and Exchange online Office 365.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Communicated with clients to verify roots and causes of computer problems.
- Excellent communication skills, both verbal and written.
- Researched and identified solutions to technical problems.
- Configured and tested new software applications of O365.
- Generated reports to track performance and analyze trends.
- Led training sessions for internal staff members, boosting their technical knowledge and skills in key areas of expertise.
Education
Bachelor of Science - Mathematics
Nowrosjee Wadia College Pune
Pune, India 04.2001 -
Skills
Microsoft O365 Exchange Online Administrator
Certification
Windows Server 2008 Active Directory, Configuring
Timeline
Microsoft Azure Administrator AZ-104
02-2021
Associate Consultant, Technology
Capgemini Technology Services India Limited
04.2016 - Current
Enabling Office 365 Services
06-2014
Configuring Microsoft Exchange Server 2010
05-2014
Windows Server 2008 Active Directory, Configuring
02-2014
Sr. Support Engineer –Microsoft Cloud (Office 365)
Convergys Pvt. Ltd. Pune
04.2013 - 04.2016
Bachelor of Science - Mathematics
Nowrosjee Wadia College Pune
04.2001 -
Similar Profiles
Vasu Sagar AbishettiVasu Sagar Abishetti
Finance Controller at Capgemini Technology Services India LimitedFinance Controller at Capgemini Technology Services India Limited
Debjit MukherjeeDebjit Mukherjee
Senior Service Lead – Managed Services at Capgemini Technology Services India LimitedSenior Service Lead – Managed Services at Capgemini Technology Services India Limited
BHAGAVATULA R V S S SAISREEBHAGAVATULA R V S S SAISREE
Senior Analyst/Software Engineer at CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITEDSenior Analyst/Software Engineer at CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED