Summary
Overview
Work History
Education
Skills
Interests
GYMNASIUM,LISTENING MUSIC,WATCHIN THRILL MOVIES
Timeline
Generic
MOHAMMED UMAR SHAIKH

MOHAMMED UMAR SHAIKH

CUSTOMER SERVICE EXECUTIVE
Mumbai

Summary

Dynamic Customer Service Executive with a proven track record at AIASL, enhancing customer satisfaction through effective problem-solving and timely issue resolution. Skilled in strategic issue analysis and proficient in handling multiple priorities, I consistently reduced call times while coaching junior team members to foster a collaborative environment.

Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Customer Service Executive

AIASL
03.2024 - 12.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Coached and mentored junior team members, contributing to their professional growth and development.
  • Responded proactively and positively to rapid change.
  • Identified and resolved discrepancies and errors in customer accounts.

Sales and Marketing Manager

Shoppers Stop
12.2020 - 11.2023
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Analyzed sales and marketing data for improved strategies.
  • Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.

Sales Associate

Shoppers Stop
09.2018 - 11.2020
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

B.COM - Business Education

MUMBAI UNIVERSITY
Mumbai, India
04.2001 -

Skills

    Customer interaction strategies

    Email and chat support

    Customer support via live chat

    Confident speaking abilities

    Sales expertise

    Delivery status monitoring

    Responding to customer questions

    Strategic issue analysis

    Proficient in computer applications

    Proficient in handling multiple priorities

    Client requirement analysis

    Timely issue escalation

    Payment processing

Interests

OBTAINING NEW KNOWLEDGE

ENHANCE WITH MORE PEOPLE

MORE SOLO TRAVELLING

EATING VARIETY OF DISHES

GYMNASIUM,LISTENING MUSIC,WATCHIN THRILL MOVIES

"I'M AN ENTHUSIASTIC INDIVIDUAL WHO ENJOYS STAYING ACTIVE THROUGH REGULAR VISITS TO THE GYMNASIUM.IN MY FREE TIME,I APPRECIATE LISTENING TO MUSIC AS IT HELP ME RELAX AND UNWIND.IM ALSO A FAN OF WATCHING THRILL MOVIES,WHICH KEEPS ME ENGAGED AND ENTERTAINED.THESE ACTIVITIES NOT ONLY HELP ME MAINTAINED A HEALTHY LIFESTYLE BUT ALSO PROVIDE ME WITH A SENSE OF EXCITEMENT AND FULFILLMENT."

Timeline

Customer Service Executive

AIASL
03.2024 - 12.2024

Sales and Marketing Manager

Shoppers Stop
12.2020 - 11.2023

Sales Associate

Shoppers Stop
09.2018 - 11.2020

B.COM - Business Education

MUMBAI UNIVERSITY
04.2001 -

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